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The Customer Service Recommendation Letter is a crucial document in the Austrian professional landscape, used when an employee seeks new opportunities or requires formal documentation of their customer service expertise. This document type must comply with Austrian labor laws, particularly regarding truthfulness in employment references and data protection requirements. It typically includes detailed information about the employee's role, responsibilities, achievements, and demonstrated skills in customer service, while maintaining objectivity and avoiding any discriminatory language. The letter serves as both a professional reference and a legal document, making it essential for career advancement in customer service roles across various industries. Its content must be carefully crafted to balance positive recommendation with factual accuracy, as required by Austrian business practices and legal standards.

1. Letter Header: Contains the date, sender's details, and recipient's details in proper business letter format

2. Opening Statement: Introduces the purpose of the letter and establishes the relationship between the recommender and the employee

3. Employment Duration and Role: Specifies the exact period of employment and position(s) held in customer service

4. Key Responsibilities: Outlines the main duties and responsibilities handled in the customer service role

5. Performance Assessment: Describes the employee's performance, particularly in handling customer interactions and resolving issues

6. Specific Achievements: Highlights notable accomplishments, metrics, or successful projects in customer service

7. Professional Skills: Details relevant skills such as communication, problem-solving, and technical competencies

8. Closing Recommendation: Provides a strong closing statement endorsing the employee

9. Signature Block: Includes professional signature, name, title, and contact information of the recommender