A Service Level Agreement For Mobile Application is essential when establishing a formal relationship between mobile application service providers and their clients in Saudi Arabia. This document is particularly crucial in the current digital transformation landscape, where mobile applications are becoming increasingly critical for business operations. The agreement defines specific, measurable service levels, performance metrics, and operational standards for mobile application delivery and maintenance. It ensures compliance with Saudi Arabian regulations, including the Electronic Transactions Law, Personal Data Protection Law, and CITC requirements, while adhering to Sharia principles. This type of agreement is typically used when organizations need to establish clear expectations for mobile application performance, availability, support services, and data protection measures, providing a framework for service delivery and accountability.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership聽of your docs
1. Parties: Identification of service provider and customer, including their legal status and registration details
2. Background: Context of the agreement and brief description of the mobile application service
3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement
4. Service Description: Detailed description of the mobile application services, features, and functionalities
5. Service Level Requirements: Specific performance metrics, availability targets, and response times for the mobile application
6. Performance Monitoring: Methods and tools for monitoring service levels and reporting mechanisms
7. Support Services: Details of technical support, maintenance, and user support services
8. Security Requirements: Security measures, data protection protocols, and compliance with Saudi cybersecurity regulations
9. Data Protection: Data handling procedures, privacy requirements, and compliance with Saudi data protection laws
10. Service Provider Obligations: Detailed responsibilities of the service provider including maintenance and updates
11. Customer Obligations: Customer responsibilities and requirements for proper service utilization
12. Fees and Payment: Pricing structure, payment terms, and billing procedures
13. Term and Termination: Duration of agreement, renewal terms, and termination conditions
14. Dispute Resolution: Procedures for resolving disputes in accordance with Saudi law and Sharia principles
1. Change Management: Procedures for implementing changes to the service, used when frequent updates or modifications are expected
2. Disaster Recovery: Disaster recovery and business continuity procedures, important for critical applications
3. Third-Party Integration: Terms governing integration with third-party services, needed if the app connects with other services
4. User Training: Training and documentation requirements, relevant for complex enterprise applications
5. Intellectual Property Rights: Detailed IP provisions, important when custom development or unique features are involved
6. Service Credits: Compensation mechanism for service level failures, used in premium service agreements
7. Geographic Restrictions: Regional service limitations and requirements, needed for geographically restricted services
1. Service Level Metrics: Detailed technical specifications of service level targets and measurement methods
2. Fee Schedule: Detailed breakdown of all fees, charges, and payment terms
3. Technical Requirements: Specific technical requirements and specifications for the mobile application
4. Support Procedures: Detailed support processes, escalation procedures, and contact information
5. Security Standards: Detailed security requirements and compliance standards
6. Data Processing Agreement: Specific terms for data processing in compliance with Saudi regulations
7. Change Request Template: Standard format for requesting and documenting service changes
8. Service Credits Calculation: Methodology for calculating service credits or penalties
Find the exact document you need
SLA Maintenance Contract
A Saudi Arabian law-governed agreement defining maintenance service levels, performance standards, and operational requirements between service provider and client.
Download
Team Slas
A Saudi Arabian law-compliant Service Level Agreement defining service standards and performance metrics between internal organizational teams.
Download
SLA Change Management
A Saudi Arabia-compliant framework for managing changes to Service Level Agreements, outlining procedures and requirements under local law.
Download
Sla (Retail)
A Saudi Arabia-compliant Service Level Agreement template for retail sector services, incorporating local legal requirements and Sharia principles.
Download
SLA Request
A formal request document for establishing service level agreements under Saudi Arabian law, outlining proposed service standards and performance requirements.
Download
Default SLA
Standard Service Level Agreement template compliant with Saudi Arabian law, defining service delivery standards and performance metrics.
Download
Ecommerce SLA
An E-commerce Service Level Agreement compliant with Saudi Arabian regulations and Sharia law, defining performance standards and service metrics for online retail platforms.
Download
SLA For Problem Management
A Saudi Arabian-compliant Service Level Agreement defining problem management services, response times, and resolution targets between IT service providers and customer organizations.
Download
Defect Resolution SLA
A Saudi Arabian law-governed agreement defining service levels and procedures for defect resolution, including response times and remediation processes.
Download
Service Level Agreement (Healthcare)
A Saudi Arabian healthcare service level agreement defining quality standards and operational requirements for healthcare service delivery, governed by Saudi law and regulations.
Download
Average SLA
A Saudi Arabian law-compliant Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
Download
Agency SLA
A Saudi Arabia-compliant agreement establishing service levels and performance metrics between a principal company and its commercial agent.
Download
Network SLA Monitoring
A Saudi Arabian law-governed agreement establishing network service level monitoring requirements, metrics, and compliance standards under CITC regulations.
Download
SLA Production
A Saudi Arabian law-governed Service Level Agreement defining performance metrics and quality standards for production services.
Download
P1 Incident SLA
Service Level Agreement for Priority 1 (P1) incident management, compliant with Saudi Arabian law and regulations, defining critical incident response and resolution requirements.
Download
Maintenance SLA
Saudi Arabia-compliant maintenance service level agreement template establishing service delivery framework and performance standards under local law.
Download
API Service Level Agreement
A Saudi Arabian law-governed agreement defining API service levels, performance metrics, and technical specifications, ensuring regulatory compliance and clear service commitments.
Download
Outsourcing SLA
Service Level Agreement template for outsourcing arrangements in Saudi Arabia, incorporating local regulatory requirements and performance metrics.
Download
Cleaning Service Level Agreement
A Shariah-compliant cleaning service level agreement template for use in Saudi Arabia, defining terms and standards for professional cleaning services.
Download
Maintenance Level Agreement
A Saudi law-governed agreement establishing maintenance service levels, performance standards, and mutual obligations between service providers and clients.
Download
SLA Training
A Saudi Arabian-governed agreement establishing service levels and performance metrics for professional training services delivery.
Download
SLA Employee
An employee Service Level Agreement compliant with Saudi Labor Law, combining standard employment terms with specific performance metrics and service level expectations.
Download
SLA Database
A Saudi Arabian law-governed Service Level Agreement establishing performance standards and security requirements for database services, incorporating local regulations and Islamic law principles.
Download
SLA Audit
A Saudi Arabian law-compliant framework for auditing Service Level Agreements, ensuring service performance meets contractual and regulatory requirements.
Download
Shipping SLA
Saudi Arabia-compliant Shipping Service Level Agreement template establishing service standards, operational procedures, and performance metrics for shipping services.
Download
Security Level Agreement
A Saudi Arabian law-governed agreement defining security requirements, standards, and service levels between parties, incorporating NCA compliance requirements and security controls.
Download
Procurement SLA
A Saudi Arabian law-governed agreement establishing service levels and performance metrics for procurement services, ensuring compliance with local regulations and commercial requirements.
Download
Performance SLA
A Performance SLA under Saudi Arabian law defining service standards, metrics, and remedies while ensuring compliance with local regulations and Sharia principles.
Download
Office SLA
A Saudi Arabian office services agreement defining performance standards and operational requirements for office support services under local law.
Download
Latency SLA
A Service Level Agreement governing network latency standards and performance metrics under Saudi Arabian law, including measurement and compensation mechanisms.
Download
Finance SLA
A Saudi Arabian Financial Service Level Agreement establishing service standards and performance metrics while ensuring compliance with SAMA regulations and Sharia principles.
Download
Monthly SLA
A monthly Service Level Agreement under Saudi Arabian law defining service standards, performance metrics, and delivery requirements between service provider and client.
Download
Marketing SLA
A Saudi Arabian law-governed agreement defining marketing service levels, performance standards, and delivery requirements between a marketing service provider and client.
Download
Logistics SLA
A Saudi Arabia-governed service level agreement defining logistics service standards, KPIs, and operational requirements in compliance with local regulations.
Download
Downtime SLA
A Saudi Arabia-compliant Service Level Agreement template focusing on service downtime commitments, measurements, and remedies under Saudi law.
Download
Development SLA
A Service Level Agreement for software development services in Saudi Arabia, establishing performance metrics and delivery commitments under Saudi law.
Download
Delivery SLA
A Saudi Arabian law-governed Service Level Agreement establishing performance metrics and terms for delivery services, ensuring regulatory compliance and operational efficiency.
Download
Data Slas
A Saudi Arabian-compliant Data Service Level Agreement defining performance standards and data protection requirements for data services.
Download
Daily SLA
A daily service level agreement template compliant with Saudi Arabian law, defining daily performance metrics and service delivery standards.
Download
Critical SLA
Critical Service Level Agreement template for high-priority services in Saudi Arabia, combining international standards with local legal compliance requirements.
Download
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)