The Customer License Agreement serves as the primary legal framework governing the relationship between software providers and their customers in Singapore. This document is essential when providing software, digital products, or services to customers, whether for individual or business use. It outlines critical aspects such as usage rights, restrictions, payment terms, and compliance requirements while ensuring alignment with Singapore's Copyright Act, PDPA, and other relevant legislation. The agreement protects both parties' interests while facilitating clear understanding of rights and obligations.
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1. Parties: Identification of licensor and licensee, including registration details and addresses
2. Background: Context of the agreement and brief description of the licensed product/service
3. Definitions: Key terms used throughout the agreement
4. License Grant: Scope and nature of the license, including usage rights and restrictions
5. License Fees and Payment: Pricing, payment terms, and payment methods
6. Intellectual Property Rights: Ownership and protection of IP rights
7. Confidentiality: Protection of confidential information
8. Term and Termination: Duration of agreement and termination conditions
9. Governing Law: Singapore law and jurisdiction clause
1. Service Level Agreement: Performance standards and metrics for software-as-a-service or hosted solutions
2. Data Protection: PDPA compliance and data handling procedures when personal data is collected or processed
3. Support Services: Technical support terms and conditions when ongoing support is provided
4. Third-Party Components: Terms relating to third-party software or services when solution includes third-party elements
1. Schedule 1: Licensed Products: Detailed description of licensed software/products
2. Schedule 2: Fee Schedule: Detailed pricing and payment terms
3. Schedule 3: Technical Specifications: Technical requirements and specifications
4. Schedule 4: Service Level Agreement: Detailed service levels and metrics
5. Schedule 5: Support Services: Support service details and procedures
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