The Managed Services Agreement is essential for businesses seeking to outsource operational functions to specialized service providers in Singapore. This agreement defines the scope of services, performance standards, and mutual obligations while ensuring compliance with Singapore's regulatory framework. It's particularly relevant in today's business environment where organizations increasingly rely on external expertise for managing their IT infrastructure, business processes, or specialized operations. The agreement addresses key aspects such as service delivery, performance monitoring, data protection, and risk allocation, providing a robust framework for long-term service relationships.
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1. Parties: Identification of service provider and client with full legal names and registration details
2. Background: Context of the agreement, business relationship, and purpose of the managed services arrangement
3. Definitions: Key terms and interpretations used throughout the agreement
4. Services: Detailed description of managed services scope and delivery obligations
5. Service Levels: Performance standards, metrics, and measurement methodology
6. Charges and Payment: Fee structure, payment terms, invoicing, and expenses
7. Term and Termination: Duration, renewal, termination rights and consequences
8. Data Protection and Security: PDPA compliance obligations and information security requirements
9. Intellectual Property Rights: Ownership and licensing of IP created or used in service delivery
10. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification obligations
1. Change Control: Procedures for managing changes to services, scope, or terms
2. Transition Services: Implementation and exit transition requirements and procedures
3. Staff Transfer: Terms governing any transfer of personnel between parties
4. Regulatory Compliance: Industry-specific compliance requirements (for regulated sectors)
5. Force Majeure: Provisions dealing with events beyond reasonable control
1. Schedule 1 - Service Description: Detailed technical and operational specifications of services
2. Schedule 2 - Service Level Agreement: Comprehensive SLA metrics, reporting, and service credits
3. Schedule 3 - Pricing Schedule: Detailed fee structure, rates, and pricing mechanisms
4. Schedule 4 - Data Processing Agreement: PDPA compliance details and data handling procedures
5. Schedule 5 - Business Continuity Plan: Disaster recovery and service continuity procedures
6. Schedule 6 - Personnel and Key Contacts: Key personnel, governance structure, and escalation contacts
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