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Software License And Service Agreement
"I need a Software License And Service Agreement for my Singapore-based fintech company to license our payment processing software to banks, with specific provisions for data security compliance and 24/7 support services starting March 2025."
1. Parties: Identification and details of the licensor and licensee
2. Background: Context of the agreement and brief description of the software
3. Definitions: Key terms used throughout the agreement
4. License Grant: Scope, type, and limitations of the software license
5. Service Terms: Description of services, service levels, and support
6. Fees and Payment: Pricing, payment terms, and billing procedures
7. Intellectual Property Rights: Ownership and protection of IP rights
8. Confidentiality: Protection of confidential information
9. Term and Termination: Duration and termination conditions
1. Data Processing Terms: Required when personal data processing is involved - includes PDPA compliance requirements
2. Source Code Escrow: Provisions for source code access and escrow arrangements for business-critical software
3. Professional Services: Additional implementation or consulting services terms when such services are included
1. Schedule 1 - Software Description: Detailed technical specifications of the software
2. Schedule 2 - Service Level Agreement: Detailed service levels, metrics, and remedies
3. Schedule 3 - Fee Schedule: Detailed pricing and payment terms
4. Schedule 4 - Support Services: Support level descriptions and procedures
5. Schedule 5 - Acceptable Use Policy: Terms of acceptable software use
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