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1. Letter Header: Company letterhead, date, recipient's name and address, and reference number of the grievance
2. Grievance Identification: Clear identification of the specific grievance being addressed, including date filed and nature of complaint
3. Investigation Process: Summary of the steps taken to investigate the grievance, including meetings held and evidence reviewed
4. Findings: Detailed explanation of the facts discovered during the investigation
5. Decision: Clear statement of whether the grievance is upheld, partially upheld, or denied, with specific reasoning
6. Remedy/Action: If applicable, detailed description of any corrective actions, remedies, or solutions to be implemented
7. Appeal Rights: Information about the employee's right to appeal, including deadlines and process
8. Closing: Professional closing with contact information for any follow-up questions
1. Policy References: Include when decision relies on specific company policies or procedures
2. Union Representative Copy: Include when employee is represented by a union
3. Timeline of Events: Include when grievance involves complex sequence of events that need clarification
4. Witness Statements Summary: Include when decision heavily relies on witness testimonies
5. Legal References: Include when decision involves specific laws or regulations
1. Investigation Summary: Detailed log of investigation steps, meetings, and evidence reviewed
2. Supporting Documentation: Copies of relevant policies, procedures, or evidence referenced in the decision
3. Appeal Form: Standard form for filing an appeal if the employee wishes to contest the decision
4. Meeting Minutes: Records of grievance meetings and interviews conducted during the investigation
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