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The Complaint Letter For Wrong Delivery Of Goods is an essential document for addressing delivery errors in South African commercial transactions. This document is designed for use when received goods differ from what was ordered, whether in type, quantity, or specifications. It serves as a formal communication tool that aligns with South African consumer protection legislation, particularly the Consumer Protection Act 68 of 2008, which provides specific rights regarding the delivery of goods. The letter template is structured to include all necessary elements for a formal complaint, from order details to requested remedies, while maintaining a professional tone that facilitates swift resolution. It's particularly relevant in today's growing e-commerce environment where delivery issues are common and formal documentation of complaints is crucial for consumer protection.

1. Sender's Details: Full name, address, contact information, and customer/order reference number

2. Recipient's Details: Company name, relevant department, address, and any specific contact person if known

3. Order Details: Order number, date of order, date of delivery, and payment information

4. Description of Issue: Clear and factual description of what was ordered versus what was received

5. Impact Statement: Brief explanation of how the wrong delivery has affected you or your business

6. Previous Communication: Reference to any previous attempts to resolve the issue

7. Specific Request: Clear statement of what resolution you are seeking (replacement, refund, etc.)

8. Timeline for Response: Reasonable deadline for when you expect a response