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The Formal Letter Letter Of Complaint is a crucial document in South African business and legal practice, used when formal grievances need to be registered and addressed. It serves as both a communication tool and a legal record, often representing the first step in dispute resolution before considering legal action. The document must comply with South African consumer protection laws and relevant industry regulations, while maintaining professional business correspondence standards. It's typically used when informal resolution attempts have failed or when the nature of the complaint requires formal documentation. The letter should include specific details about the complaint, reference any relevant laws or regulations, provide evidence or documentation, and clearly state the desired resolution. This type of formal complaint letter is particularly important in South Africa's legal framework, where documented communication often forms the basis for further legal or regulatory intervention if needed.

1. Sender's Details: Full name, address, contact information, and any relevant account/reference numbers

2. Recipient's Details: Name of the person/organization, position/department, full address

3. Date: Current date formatted according to South African standard (DD Month YYYY)

4. Subject Line: Clear indication that this is a formal complaint with relevant reference numbers

5. Salutation: Formal greeting addressing the appropriate person or department

6. Introduction: Brief statement identifying yourself and the purpose of the letter

7. Detail of Complaint: Clear chronological explanation of the issue, including relevant dates, transactions, and interactions

8. Impact Statement: Description of how the issue has affected you or your business

9. Previous Actions Taken: Summary of any attempts already made to resolve the issue

10. Requested Resolution: Clear statement of what action or remedy you are seeking

11. Closing: Professional closing statement with deadline for response and any legal action warnings if applicable

12. Signature Block: Full name, signature, and any relevant titles or positions