The Complaint Letter For Wrong Delivery Of Goods is a critical business document used in the United Arab Emirates when received goods do not match the original order specifications. This document is essential for formally documenting delivery discrepancies and initiating the resolution process under UAE law. It should be used when there are discrepancies in quantity, quality, type, or specifications of delivered goods compared to the original order. The letter must comply with UAE Federal Law No. 15 of 2020 (Consumer Protection Law) and includes specific details about the order, nature of the wrong delivery, impact of the error, and requested resolution. It serves as an official record for potential legal proceedings and should be sent promptly after discovering the delivery issue.
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1. Sender's Details: Full contact information including name, address, phone number, and email of the complainant
2. Recipient's Details: Complete details of the company/person responsible for delivery, including department and reference person if available
3. Subject Line: Clear identification of the issue: 'Complaint: Wrong Delivery of Goods - [Order Reference Number]'
4. Order Details: Specific information about the original order including order number, date, and description of items ordered
5. Description of Issue: Detailed explanation of what was incorrectly delivered and how it differs from the original order
6. Impact Statement: Description of how the wrong delivery has affected your business/personal situation
7. Required Resolution: Clear statement of what action you expect (replacement, refund, etc.) and by when
8. Closing Statement: Professional closing with deadline for response and your contact information
1. Previous Communication Reference: Include if there have been prior attempts to resolve the issue, citing dates and methods of communication
2. Legal Rights Reference: Include when escalating the complaint, citing relevant UAE consumer protection laws
3. Cost Implications: Include if seeking compensation for additional costs incurred due to wrong delivery
4. Urgency Statement: Include if the matter requires immediate attention due to perishable goods or business-critical items
1. Original Order Documentation: Copy of original purchase order, invoice, or online order confirmation
2. Delivery Receipt: Copy of delivery note or receipt showing what was actually delivered
3. Photographic Evidence: Photos showing the wrong items received or damage if applicable
4. Communication Record: Copies of any previous emails, letters, or records of phone calls regarding the issue
5. Cost Documentation: Receipts or documentation of any additional costs incurred due to the wrong delivery
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Manufacturing
Wholesale Trade
Import/Export
Logistics and Transportation
Consumer Goods
Industrial Supply
Food and Beverage
Electronics
Fashion and Apparel
Construction Materials
Medical Supplies
Automotive Parts
Relevant Teams
Procurement
Supply Chain
Logistics
Operations
Customer Service
Quality Control
Warehouse
Legal
Compliance
Commercial Operations
Inventory Management
Order Processing
Relevant Roles
Procurement Manager
Supply Chain Manager
Logistics Coordinator
Operations Manager
Customer Service Representative
Quality Control Inspector
Warehouse Supervisor
Purchase Officer
Inventory Manager
Receiving Clerk
Legal Compliance Officer
Commercial Manager
Business Owner
Retail Manager
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