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The Escalation Letter Template is a critical business document used in the United Arab Emirates when standard communication channels have proven insufficient in resolving significant business issues. It serves as a formal mechanism for escalating concerns regarding contract performance, project delays, quality issues, or other material breaches of agreement. This template is specifically designed to comply with UAE legal requirements, including the UAE Civil Code and Commercial Transactions Law, while incorporating best practices in business communication. The document follows a structured format that ensures all necessary elements are included: from proper identification of parties and clear statement of issues to specific references to contractual obligations and required remedial actions. The Escalation Letter Template is particularly important in the UAE business context, where formal written communication is highly valued and often necessary for legal proceedings.

1. Header Information: Company letterhead, date, reference number, and delivery method (e.g., Registered Mail/Email with Receipt)

2. Recipient Details: Full name, title, company name, and address of the recipient

3. Subject Line: Clear reference to the contract/project and indication that this is an escalation notice

4. Contract Reference: Specific details of the underlying contract including date, reference number, and parties

5. Issue Description: Clear and factual description of the problem or breach

6. Previous Communications: Chronicle of previous attempts to resolve the issue, including dates and methods of communication

7. Legal Basis: Reference to specific contract clauses or legal provisions that have been breached

8. Required Action: Clear statement of what action is required from the recipient

9. Timeline: Specific deadline for response or remedy

10. Consequences: Clear statement of next steps if the required action is not taken

11. Closing: Professional closing statement, signature block, and contact information