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Contract Terms And Conditions are essential legal documents used to establish the framework for business relationships with customers in Austria. These terms serve as the foundational agreement governing all transactions and interactions between the business and its customers, whether consumers or other businesses. The document must comply with Austrian legislation, including the ABGB, KSchG, and ECG, as well as relevant EU regulations such as the GDPR. It typically includes provisions on contract formation, pricing, delivery, warranties, data protection, and dispute resolution. The Terms and Conditions should be drafted with particular attention to Austrian consumer protection requirements, mandatory withdrawal rights, and specific disclosure obligations under local law. This document is crucial for any business operating in Austria or serving Austrian customers, as it provides legal certainty and helps minimize potential disputes.

1. 1. General Provisions and Scope: Defines the scope of application and general validity of the terms and conditions

2. 2. Definitions: Defines key terms used throughout the document for clarity and legal certainty

3. 3. Contract Formation: Details how and when the contract is formed, including order process and confirmation requirements

4. 4. Prices and Payment Terms: Specifies pricing, payment methods, due dates, and consequences of late payment

5. 5. Delivery and Performance: Outlines delivery terms, timeframes, and transfer of risk provisions

6. 6. Right of Withdrawal: Mandatory section detailing consumer right of withdrawal under FAGG, including withdrawal period and process

7. 7. Warranty and Liability: Details warranty terms and limitation of liability provisions in accordance with Austrian law

8. 8. Data Protection: Addresses data protection and privacy in compliance with GDPR and Austrian DSG

9. 9. Dispute Resolution: Specifies dispute resolution procedures and jurisdiction

10. 10. Final Provisions: Contains severability clause, choice of law, and other closing provisions