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Contract Terms And Conditions serve as the fundamental legal framework governing the relationship between businesses and their customers or users in Indonesia. This document is essential for any business operating in Indonesia, whether in traditional commerce or digital platforms, and must comply with Indonesian law, including the Civil Code (KUHPerdata), Consumer Protection Law (Law No. 8 of 1999), and where relevant, the Electronic Information and Transactions Law (Law No. 11 of 2008). The terms and conditions should be drafted in or translated into Bahasa Indonesia, as required by Law No. 24 of 2009, and must balance comprehensive legal protection with clarity and fairness to ensure enforceability. This document is particularly crucial for establishing clear service parameters, risk allocation, and dispute resolution mechanisms while maintaining compliance with Indonesian consumer protection regulations.

1. Parties: Identification of the business entity providing the goods/services and definition of the user/customer

2. Background: Brief context about the services/products offered and purpose of these terms and conditions

3. Definitions: Clear definitions of key terms used throughout the document, including technical terms and specific service-related terminology

4. Scope of Services/Products: Detailed description of the services or products covered by these terms and conditions

5. User Obligations and Responsibilities: Key responsibilities and obligations of the user/customer when using the services or products

6. Provider Obligations and Responsibilities: Key responsibilities and obligations of the service/product provider

7. Pricing and Payment Terms: Details of pricing, payment methods, payment terms, and related financial obligations

8. Intellectual Property Rights: Protection and ownership of intellectual property, including usage rights and restrictions

9. Confidentiality: Obligations regarding confidential information and its protection

10. Term and Termination: Duration of the agreement and circumstances under which it can be terminated

11. Limitation of Liability: Extent and limitations of the provider's liability in accordance with Indonesian law

12. Force Majeure: Provisions for unforeseen circumstances preventing contract performance

13. Governing Law and Jurisdiction: Specification of Indonesian law as governing law and jurisdiction for dispute resolution

14. Amendments: Process for making changes to the terms and conditions and notification requirements