Document background
The Customer Protection Agreement serves as a crucial legal framework for businesses operating in Austria to establish clear consumer protection measures and ensure compliance with Austrian consumer protection laws. This document becomes necessary when businesses engage with individual consumers and need to formalize their commitment to consumer protection principles. It incorporates mandatory requirements from the Austrian Consumer Protection Act (KSchG), the Austrian Civil Code (ABGB), and relevant EU regulations, particularly addressing areas such as consumer rights, withdrawal rights, data protection, and fair business practices. The agreement is especially relevant in the context of increasing regulatory scrutiny and growing emphasis on consumer rights protection in the Austrian and EU markets. It helps businesses demonstrate their commitment to consumer protection while providing consumers with clear, transparent information about their rights and the protections available to them.
