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1. Disaster Recovery: Required for critical services or when handling sensitive data

2. Security Requirements: Needed when handling sensitive data or providing security-critical services

3. Change Management: Important for complex services requiring regular modifications

4. Intellectual Property: Required when service involves creation or use of intellectual property

5. Personnel Requirements: Needed when specific staff qualifications or security clearances are required

6. Compliance Requirements: Required for regulated industries or services

7. Subcontractors: Include when service provider may use third-party suppliers

8. Insurance: Required for high-risk services or when mandated by industry standards

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and measurement methods

2. Schedule 2 - Service Credits Calculation: Detailed formula and examples for calculating service credits

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure and payment terms

4. Schedule 4 - Support Procedures: Detailed support processes and escalation procedures

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Information Security Requirements: Detailed security protocols and requirements

7. Schedule 7 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

8. Schedule 8 - Contact Details: Key contacts and escalation matrices for both parties