Document background
This Simple SLA template is designed for use under Austrian law when establishing a formal service relationship between a provider and customer. It is particularly suitable for straightforward service arrangements where clear performance metrics and service standards need to be defined. The document incorporates essential elements required by Austrian contract law while maintaining flexibility for various service types. It includes key sections on service levels, performance measurement, remedies, and compliance with Austrian regulations including data protection requirements. This template is most commonly used for IT services, professional services, and managed services where quantifiable service levels can be established and measured.
