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The Company Conflict Resolution Policy serves as a foundational document for organizations operating in Australia, establishing clear procedures for addressing and resolving workplace conflicts effectively and legally. This policy becomes essential when organizations need to standardize their approach to managing disputes, ensuring compliance with Australian legislation including the Fair Work Act 2009, anti-discrimination laws, and workplace health and safety regulations. It outlines both informal and formal resolution processes, defines roles and responsibilities, and provides practical guidelines for maintaining a harmonious workplace environment. The policy is particularly crucial in today's diverse workplace settings where clear communication and fair dispute resolution processes are fundamental to organizational success.

1. Purpose and Scope: Defines the policy's objectives and who it applies to within the organization

2. Definitions: Clear explanations of key terms used throughout the policy, including types of conflicts, formal terms, and roles

3. Policy Statement: Organization's commitment to fair conflict resolution and maintaining a positive workplace environment

4. Legal Framework: Reference to relevant Australian legislation and regulatory requirements that govern workplace conflict resolution

5. Roles and Responsibilities: Defines responsibilities of all parties including employees, managers, HR, and designated conflict resolution officers

6. Conflict Resolution Principles: Core principles guiding conflict resolution including fairness, confidentiality, and impartiality

7. Informal Resolution Procedures: Steps for resolving conflicts through informal channels like direct discussion and mediation

8. Formal Resolution Procedures: Detailed process for formal complaint handling, investigation, and decision-making

9. Timeframes: Expected timeframes for various stages of conflict resolution processes

10. Confidentiality and Privacy: Requirements for handling sensitive information during conflict resolution

11. Appeals Process: Procedures for appealing decisions made during conflict resolution

12. Record Keeping: Requirements for documenting conflict resolution processes and outcomes