Document background
The Company Conflict Resolution Policy serves as a crucial governance document for organizations operating in Indonesia, where workplace disputes are subject to specific legal frameworks and cultural considerations. This document becomes necessary when companies need to establish clear, consistent, and legally compliant procedures for handling workplace conflicts, from minor disagreements to formal grievances. It incorporates requirements from Indonesian labor laws, including Law No. 13 of 2003 on Manpower and Law No. 2 of 2004 on Industrial Relations Dispute Settlement, while respecting traditional dispute resolution approaches such as musyawarah. The policy outlines roles, responsibilities, and procedures for all stages of conflict resolution, from informal mediation to formal proceedings, ensuring fair and efficient handling of workplace disputes while maintaining positive working relationships.
