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The Company Conflict Resolution Policy serves as a foundational document for organizations operating in Belgium, establishing clear procedures for handling workplace disputes and promoting a harmonious work environment. This document becomes essential when organizations need to formalize their approach to conflict management and ensure compliance with Belgian legal requirements, particularly the Act of 4 August 1996 on Well-being of Workers and related legislation. The policy addresses various aspects of conflict resolution, from prevention strategies to formal complaint procedures, while incorporating Belgian-specific requirements for workplace wellbeing, anti-discrimination, and employee protection. It is designed to provide clear guidelines for all stakeholders while ensuring compliance with both federal Belgian law and EU regulations, particularly in areas of data protection and employee rights.

1. Purpose and Scope: Defines the policy's objectives and its application scope within the organization, including covered individuals and types of conflicts

2. Definitions: Clear definitions of key terms including types of conflicts, harassment, discrimination, and various resolution methods as per Belgian law

3. Legal Framework: Reference to relevant Belgian legislation and EU regulations governing workplace conflict resolution

4. General Principles: Core principles of conflict resolution including confidentiality, impartiality, and non-retaliation guarantees

5. Rights and Responsibilities: Outlines rights and duties of employees, managers, and designated conflict resolution officers

6. Prevention Measures: Preventive approaches to conflict including training, communication guidelines, and risk assessment

7. Informal Resolution Procedures: Steps for informal conflict resolution including direct dialogue and informal mediation

8. Formal Complaint Procedures: Detailed process for filing and handling formal complaints, including timeframes and documentation requirements

9. Investigation Process: Steps for conducting fair and thorough investigations of formal complaints

10. Appeals Process: Procedures for appealing decisions and escalating unresolved conflicts

11. Confidentiality and Data Protection: Rules regarding information handling and GDPR compliance during conflict resolution

12. Documentation and Record Keeping: Requirements for maintaining records of conflicts and their resolution