The Complaint About Colleague Behaviour document is a critical tool in Australian workplace dispute resolution, designed to address and document workplace conduct issues in accordance with federal and state legislation. This document should be used when informal resolution attempts have been unsuccessful or when the nature of the behavior requires formal documentation and intervention. It captures essential information including specific incidents, dates, witnesses, and impact, while ensuring compliance with privacy laws and procedural fairness requirements. The document is structured to support proper investigation processes and may be used in various contexts, from internal dispute resolution to external proceedings if necessary. It serves as both a record of the complaint and a basis for action, helping organizations maintain appropriate workplace behavior standards and fulfill their duty of care obligations under Australian law.
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1. Complainant Information: Full name, position, department, and contact details of the person making the complaint
2. Subject of Complaint: Name, position, and department of the colleague whose behavior is being reported
3. Date and Location: Specific dates, times, and locations of the incident(s) being reported
4. Description of Incident(s): Detailed, factual account of what occurred, presented in chronological order if multiple incidents
5. Impact Statement: Description of how the behavior has affected the complainant's work, wellbeing, or workplace environment
6. Witnesses: Names and contact details of any witnesses to the reported behavior
7. Previous Actions Taken: Description of any steps already taken to address the behavior, including informal discussions or attempts to resolve the issue
8. Desired Outcome: Clear statement of what resolution or action the complainant is seeking
1. Prior Complaints: Details of any previous formal complaints filed against the same colleague, if applicable
2. Health Impact: If the behavior has resulted in medical consultations or health issues, include details and medical documentation
3. Safety Concerns: Any immediate or ongoing safety concerns that require urgent attention
4. Related Policies: Reference to specific workplace policies that have been violated, if applicable
5. Union Representative Details: Contact information for union representative if union involvement is requested
6. Previous Mediation Attempts: Details of any formal mediation or conflict resolution processes already attempted
1. Appendix A - Evidence: Copies of relevant emails, messages, photographs, or other documentary evidence supporting the complaint
2. Appendix B - Witness Statements: Written statements from witnesses who observed the behavior or its impact
3. Appendix C - Medical Documentation: Any relevant medical certificates or professional health assessments related to the impact of the behavior
4. Appendix D - Previous Communications: Copies of any previous formal or informal communications regarding the behavior
5. Appendix E - Relevant Policies: Copies of workplace policies relevant to the complaint
Authors
Relevant legal definitions
Clauses
Relevant Industries
Corporate Services
Healthcare
Education
Retail
Manufacturing
Financial Services
Technology
Government
Non-Profit
Construction
Hospitality
Professional Services
Mining
Transport and Logistics
Media and Communications
Relevant Teams
Human Resources
Legal
Operations
Administration
Executive Leadership
Workplace Health and Safety
Compliance
Employee Relations
Industrial Relations
Risk Management
Relevant Roles
Employee
Manager
Supervisor
Human Resources Officer
Department Head
Team Leader
Executive
Administrator
Coordinator
Director
Chief Executive Officer
Operations Manager
Project Manager
Workplace Health and Safety Officer
Union Representative
Compliance Officer
Department Manager
Senior Executive
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