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The Official Complaint Letter Template serves as a standardized tool for individuals and organizations operating within the Australian jurisdiction to formally document and communicate grievances. This template is essential when informal resolution attempts have failed or when a formal record of the complaint is required. It incorporates all necessary elements required by Australian Consumer Law and state-specific regulations, ensuring that complaints are properly documented and legally sound. The template is designed to be adaptable for various situations, from consumer disputes to professional grievances, while maintaining the formal structure required for official correspondence. It includes guidance on proper formatting, essential content sections, and appropriate language use, making it suitable for escalation to regulatory bodies or legal proceedings if necessary.

1. Sender's Details: Full name, address, contact information, and any relevant account/reference numbers

2. Date: The current date in Australian format (DD/MM/YYYY)

3. Recipient's Details: Name of organization, relevant department/person, full address

4. Subject Line: Clear indication that this is a formal complaint with any relevant reference numbers

5. Salutation: Formal greeting to the appropriate person or department

6. Introduction: Clear statement that this is a formal complaint and brief overview of the issue

7. Issue Details: Detailed description of the complaint including relevant dates, times, locations, and specific incidents

8. Impact Statement: Description of how the issue has affected you or your business

9. Previous Communication: Summary of any previous attempts to resolve the issue

10. Requested Resolution: Clear statement of what outcome you are seeking

11. Action Timeline: Reasonable timeframe for expected response or resolution

12. Closing Statement: Professional closing with clear next steps

13. Signature Block: Your name, signature, and title if applicable