Document background
The Cloud Framework Agreement is designed for use when establishing a long-term relationship between a cloud service provider and a customer operating under Belgian jurisdiction. This master agreement provides the overarching legal and commercial framework under which specific cloud services can be ordered and delivered through service orders or statements of work. The document addresses critical aspects required under Belgian and EU law, including data protection, security requirements, and service level commitments. It incorporates necessary provisions for GDPR compliance, cybersecurity standards, and electronic commerce regulations while providing flexibility to accommodate various cloud service types such as SaaS, PaaS, or IaaS. This agreement is particularly relevant for businesses seeking to establish a compliant and comprehensive legal framework for cloud service delivery in Belgium, with consideration for both domestic and EU-wide regulatory requirements.
