Document background
The Common SLA serves as a fundamental contract template for establishing and managing service delivery relationships under Belgian law. This document is essential when organizations need to formalize service arrangements with clear, measurable performance standards and accountability mechanisms. It's particularly relevant in today's business environment where service quality metrics and compliance with EU regulations are crucial. The Common SLA template incorporates key elements required by Belgian civil law and EU directives, including GDPR compliance provisions, while providing flexibility to address specific service requirements. It's designed to protect both parties' interests by clearly defining service levels, monitoring procedures, remedies for underperformance, and risk allocation. This document type is widely used across various industries where service quality measurement and reporting are essential components of the business relationship.
