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Credit Card Arbitration Agreement
"I need a Credit Card Arbitration Agreement under Belgian law for our new consumer credit card product launching in March 2025, which should include online dispute resolution options and be available in both French and Dutch."
1. Parties: Identification of the credit card issuer and the cardholder
2. Background: Context of the agreement and its relationship to the main credit card agreement
3. Definitions: Key terms used throughout the agreement, including 'Dispute', 'Arbitration', 'Award', etc.
4. Scope of Arbitration: Clear definition of what disputes are covered by the arbitration agreement
5. Agreement to Arbitrate: The core agreement to submit disputes to arbitration and waiver of court proceedings
6. Arbitration Procedures: Details of how arbitration will be initiated and conducted
7. Selection of Arbitrator: Process for choosing the arbitrator and required qualifications
8. Costs and Fees: Allocation of arbitration costs and fees between parties
9. Applicable Law: Confirmation of Belgian law as governing law and reference to relevant regulations
10. Language of Arbitration: Specification of the language(s) to be used in arbitration proceedings
11. Consumer Protection Rights: Mandatory statements about consumer rights under Belgian law
1. Class Action Waiver: Optional section for waiving class actions, subject to Belgian law restrictions - include only if specifically permitted
2. Small Claims Exception: Optional carve-out allowing parties to pursue small claims in court - recommended for consumer fairness
3. Multi-language Provisions: Optional section for agreements available in multiple languages - include if offering the agreement in French/Dutch/German
4. Online Arbitration Procedures: Optional section detailing online arbitration procedures - include if offering virtual arbitration
5. Mediation Pre-requisite: Optional requirement for attempted mediation before arbitration - include if designing a multi-step dispute resolution process
1. Schedule 1: Arbitration Fee Schedule: Detailed breakdown of all potential arbitration fees and costs
2. Schedule 2: Arbitration Rules: Specific procedural rules for conducting the arbitration
3. Schedule 3: Form of Notice of Arbitration: Template for initiating arbitration proceedings
4. Appendix A: Consumer Rights Notice: Mandatory information about consumer rights under Belgian law
5. Appendix B: Contact Information: Details of arbitration administrators and relevant authorities
Authors
Banking
Financial Services
Consumer Credit
Payment Services
Legal Services
Consumer Finance
Retail Banking
Alternative Dispute Resolution
Legal
Compliance
Risk Management
Credit Card Operations
Customer Relations
Dispute Resolution
Product Development
Regulatory Affairs
Consumer Credit
Contract Management
Legal Counsel
Compliance Officer
Risk Manager
Credit Card Operations Manager
Customer Relations Manager
Dispute Resolution Specialist
Product Development Manager
Regulatory Affairs Director
Consumer Credit Manager
Alternative Dispute Resolution Officer
Contract Manager
Legal Operations Manager
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