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Service Partner Agreement
"I need a Service Partner Agreement for an IT consulting firm providing cloud migration services to our Belgian subsidiary, with strong data protection clauses and specific provisions for handling sensitive financial data, to be effective from March 1, 2025."
1. Parties: Identification of the contracting parties with full legal names and registered addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Key terms used throughout the agreement
4. Appointment and Scope: Formal appointment of the service partner and scope of services
5. Service Partner Obligations: Detailed responsibilities and performance standards
6. Principal's Obligations: Support, information, and resources to be provided by the principal
7. Fees and Payment: Payment terms, invoicing procedures, and expense policies
8. Term and Termination: Duration of agreement and termination provisions
9. Intellectual Property Rights: Ownership and usage rights of IP created during service provision
10. Confidentiality: Protection of confidential information and trade secrets
11. Data Protection: GDPR compliance and data processing obligations
12. Liability and Indemnification: Limitation of liability and indemnification provisions
13. Insurance: Required insurance coverage and minimum limits
14. Force Majeure: Provisions for unforeseen circumstances and force majeure events
15. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments
16. Governing Law and Jurisdiction: Belgian law as governing law and jurisdiction for disputes
1. Non-Compete: Restrictions on competitive activities, if appropriate for the business relationship
2. Service Levels: Detailed service level requirements and KPIs, if specific performance metrics are needed
3. Compliance: Specific regulatory compliance obligations, particularly relevant for regulated industries
4. Personnel: Requirements for personnel qualifications and vetting, if service delivery involves specific staff
5. Audit Rights: Right to audit service partner's operations, particularly important for regulated industries or critical services
6. Business Continuity: Business continuity and disaster recovery requirements for critical services
7. Security Requirements: Specific security protocols and requirements, particularly relevant for IT or sensitive services
8. Change Control: Procedures for managing changes to services or commercial terms
1. Schedule 1 - Services Description: Detailed description of services to be provided
2. Schedule 2 - Fee Schedule: Detailed fee structure, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics and service level agreements
4. Schedule 4 - Key Personnel: List of key personnel and their roles
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms
6. Schedule 6 - Technical Requirements: Technical specifications and requirements
7. Appendix A - Contact Details: Key contact information for both parties
8. Appendix B - Reporting Requirements: Templates and requirements for regular reporting
Authors
Information Technology
Professional Services
Manufacturing
Logistics and Supply Chain
Financial Services
Healthcare
Telecommunications
Consulting
Facilities Management
Business Process Outsourcing
Industrial Services
Marketing and Advertising
Legal
Procurement
Operations
Commercial
Vendor Management
Risk and Compliance
Business Development
Project Management
Service Delivery
Finance
Legal Counsel
Commercial Director
Procurement Manager
Operations Director
Contract Manager
Business Development Manager
Chief Operating Officer
Vendor Management Specialist
Risk Manager
Compliance Officer
Project Manager
Service Delivery Manager
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