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The Complaint Letter In Business Communication is a crucial document used in Canadian business environments when formal documentation of grievances and requests for resolution are necessary. It serves as an essential tool for businesses to address issues with suppliers, service providers, or other business entities while maintaining professional relationships and creating a paper trail for potential legal or regulatory purposes. This document type must adhere to Canadian business communication standards and may need to consider both federal and provincial regulations depending on the nature of the complaint and the jurisdiction of the businesses involved. The letter should be used when informal communication channels have been exhausted or when the nature of the issue requires formal documentation. It typically includes detailed information about the complaint, supporting evidence, impact assessment, and specific resolution requests, while maintaining a professional and solution-oriented approach.

1. Sender's Address and Contact Information: Complete business address and contact details of the complainant

2. Date: Current date of writing the complaint letter

3. Recipient's Address and Contact Information: Complete details of the person/department/organization to whom the complaint is addressed

4. Subject Line: Clear, specific reference line indicating the nature of the complaint

5. Salutation: Professional greeting to the recipient

6. Opening Paragraph: Introduction identifying yourself and your relationship with the company/product/service

7. Complaint Details: Clear, factual description of the issue including relevant dates, order numbers, and specific problems

8. Impact Statement: Explanation of how the issue has affected your business

9. Requested Resolution: Clear statement of what action you expect to resolve the situation

10. Closing Statement: Professional conclusion with timeline for expected response

11. Signature Block: Your name, title, and business information