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The Escalation Letter is a critical business communication tool used in Canadian jurisdictions when standard resolution channels have been exhausted or proven ineffective. It serves as a formal mechanism to bring attention to significant issues that require intervention from higher authority levels. The document is typically employed when there are serious contractual breaches, persistent service delivery issues, or significant business impacts that need immediate attention. It must comply with Canadian federal and provincial requirements regarding business communications, including bilingual considerations where applicable. The letter creates a formal record of the escalation process, which may be important for potential legal proceedings or dispute resolution processes. It includes comprehensive documentation of the issue, previous communication attempts, impact assessment, and specific resolution requests with deadlines.

1. Sender and Recipient Details: Full contact information and addresses of both parties, including relevant reference numbers

2. Subject Line: Clear identification of the issue and reference numbers

3. Issue Summary: Brief overview of the problem requiring escalation

4. Previous Communication History: Chronological summary of prior attempts to resolve the issue

5. Current Impact: Description of how the unresolved issue is affecting business/operations

6. Requested Resolution: Clear statement of the desired outcome and timeline

7. Next Steps: Statement of intended actions if resolution is not achieved

8. Response Timeline: Specific deadline for response