The Hotel Liability Waiver is an essential legal document for accommodation providers operating in Canada's hospitality sector. It serves to establish clear boundaries of liability between hotel operators and their guests, while complying with provincial consumer protection laws and hospitality regulations. This document should be implemented during guest check-in or booking processes and includes provisions for property damage, personal injury, use of facilities, and loss of personal belongings. The waiver must be drafted to respect the varying provincial legal requirements across Canada, particularly regarding enforceability of liability waivers and consumer rights. It's especially crucial for properties offering additional amenities such as pools, spas, or recreational facilities, and should be updated regularly to reflect changing legal requirements and risk management practices.
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1. Parties: Identification of the hotel operator/owner and the guest signing the waiver
2. Background: Context of the waiver and its purpose in relation to hotel stay
3. Definitions: Key terms used throughout the waiver including 'Property', 'Services', 'Facilities', and 'Claims'
4. Acknowledgment of Risks: Guest's acknowledgment of inherent risks in using hotel facilities and services
5. Waiver and Release: Core waiver language releasing hotel from liability for specified risks and incidents
6. Limitation of Liability: Specific limitations on hotel's liability for guest property and personal injury
7. Guest Obligations: Guest's responsibilities and compliance with hotel rules and safety procedures
8. Emergency Authorization: Authorization for hotel to seek emergency medical treatment if necessary
9. Governing Law: Specification of applicable Canadian provincial law
10. Signature and Acknowledgment: Formal acknowledgment and signature section
1. Special Activities Waiver: Additional waiver provisions for hotels offering specific recreational activities or facilities (e.g., swimming pools, fitness centers, spa services)
2. COVID-19/Health Emergency Provisions: Special provisions related to health emergencies and compliance with health protocols
3. Group Event Provisions: Additional terms for groups or events being hosted at the hotel
4. Digital Acceptance: Terms specific to electronic acceptance of the waiver
5. Third-Party Service Providers: Provisions covering services provided by third parties within the hotel
6. Photography and Recording: Terms regarding hotel's use of security cameras and guest photography policies
7. Pet Policy Waiver: Additional terms for guests bringing pets to the property
1. Schedule A - Hotel Rules and Regulations: Detailed list of hotel rules and safety procedures referenced in the main waiver
2. Schedule B - Specific Facilities and Services: Detailed list of specific hotel facilities and services covered by the waiver
3. Schedule C - Special Activity Rules: Specific rules and procedures for special facilities like pools, gyms, or spas
4. Appendix 1 - Emergency Procedures: Overview of emergency procedures and contact information
5. Appendix 2 - Valuable Items Declaration: Form for declaring valuable items and understanding associated liability limitations
Relevant legal definitions
Clauses
Relevant Industries
Hospitality
Tourism
Travel
Events and Conferences
Corporate Travel
Leisure and Recreation
Accommodation Services
Resort Management
Relevant Teams
Legal
Operations
Front Office
Guest Services
Risk Management
Compliance
Administration
Reservations
Corporate Affairs
Property Management
Relevant Roles
Hotel General Manager
Operations Director
Risk Management Officer
Front Desk Manager
Reservations Manager
Legal Compliance Officer
Guest Services Manager
Property Manager
Corporate Counsel
Hospitality Operations Coordinator
Revenue Manager
Guest Relations Director
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