The Customer Release Form is a critical legal document used across various industries in Switzerland to manage liability risks and ensure clear communication between businesses and their customers. This document is essential when providing services or activities that carry inherent risks or require specific customer acknowledgments. The form must comply with Swiss federal and cantonal laws, particularly the Swiss Code of Obligations regarding liability limitations and the Federal Act on Data Protection. It typically includes risk disclosures, liability waivers (within legal limits), data protection consents, and specific activity acknowledgments. The document serves as both a risk management tool and a legal safeguard, while ensuring fair treatment of customers as required by Swiss consumer protection laws.
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1. Parties: Identification of the business/service provider and the customer, including full legal names and addresses
2. Background: Brief context of the relationship between the parties and the purpose of the release
3. Definitions: Key terms used in the release form, including 'Services', 'Claims', and 'Released Parties'
4. Scope of Release: Detailed description of what activities, services, or claims are covered by the release
5. Acknowledgment of Risks: Customer's confirmation of understanding the risks associated with the services or activities
6. Release and Waiver: The actual release language and extent of liability waiver, crafted within Swiss law limitations
7. Data Protection Consent: Specific consent for handling personal data in compliance with FADP
8. Governing Law and Jurisdiction: Confirmation of Swiss law application and jurisdiction for disputes
9. Signatures: Execution blocks for all parties, including date and place of signing
1. Medical Disclaimer: Required for activities involving physical risks or health considerations
2. Photo/Video Release: Include when the business may capture and use customer images or recordings
3. Insurance Declaration: Add when customers need to confirm their insurance coverage
4. Parent/Guardian Consent: Required when the release may involve minors or persons lacking capacity
5. Severability Clause: Optional clause stating that if any provision is invalid, others remain effective
6. Translation Declaration: Include when providing the form in multiple languages to confirm which version prevails
1. Schedule A - Description of Activities: Detailed list of specific activities or services covered by the release
2. Schedule B - Safety Rules and Procedures: List of safety protocols and rules that the customer acknowledges
3. Appendix 1 - Emergency Contact Form: Form for collecting emergency contact information
4. Appendix 2 - Specific Risk Acknowledgment: Detailed list of specific risks for customer acknowledgment
5. Appendix 3 - Insurance Requirements: Specific insurance requirements and coverage details if applicable
Authors
Relevant legal definitions
Clauses
Relevant Industries
Sports and Recreation
Adventure Tourism
Fitness and Wellness
Medical Services
Beauty and Spa Services
Entertainment
Education and Training
Event Management
Professional Services
Photography and Media
Equipment Rental
Transportation Services
Relevant Teams
Legal
Operations
Risk Management
Customer Service
Compliance
Administration
Safety and Security
Front Desk
Business Development
Quality Assurance
Relevant Roles
Legal Counsel
Risk Manager
Operations Director
Customer Service Manager
Compliance Officer
Business Owner
Facility Manager
Safety Coordinator
Program Director
Events Manager
General Manager
Administrative Coordinator
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