Customer Release Form

Customer Release Form Template for Austria

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Key Requirements PROMPT example:

"I need a Customer Release Form for my adventure sports company in Austria, covering bungee jumping and rock climbing activities, with specific sections for equipment usage and medical conditions, to be implemented by March 2025."

Document background

The Customer Release Form is a critical risk management document used in Austrian business operations where customers participate in activities that carry inherent risks or where businesses need to clearly define liability boundaries. This document type is particularly relevant in sectors such as sports, healthcare, and tourism, where service providers need protection while maintaining compliance with Austrian consumer protection laws. The form must be drafted in accordance with the Austrian Civil Code (ABGB) and Consumer Protection Act (KSchG), which place specific limitations on liability waivers. It typically includes detailed descriptions of services, risk acknowledgments, and clear statements about what rights can and cannot be waived under Austrian law. The document should be available in both German and English versions for international customers, though the German version typically prevails legally.

Suggested Sections

1. Identification of Parties: Details of the business/service provider and the customer, including full legal names, addresses, and any relevant registration numbers

2. Background: Brief context of the relationship between parties and the purpose of the release form

3. Definitions: Clear definitions of key terms used in the release form, including 'Services', 'Claims', and 'Released Parties'

4. Scope of Release: Detailed description of what activities, services, or matters are covered by the release

5. Acknowledgment of Risks: Customer's confirmation of understanding any risks associated with the services or activities

6. Release Declaration: The formal release statement where the customer waives specific rights to claims

7. Limitations of Release: Clear statements about what is not covered by the release (e.g., gross negligence, as required by Austrian law)

8. Governing Law: Specification of Austrian law as the governing law and jurisdiction

9. Signature Block: Space for dates, signatures, and witness signatures if required

Optional Sections

1. Media Release: Optional section for permission to use photographs, videos, or other media featuring the customer - used when services might involve photography or recording

2. Medical Disclaimer: Required when activities involve physical exertion or health risks

3. Parent/Guardian Consent: Required when the release involves minors or persons under guardianship

4. Data Processing Consent: Detailed section about personal data processing - required when significant personal data will be collected and processed

5. Electronic Signature Clause: Required when the release form will be signed electronically, ensuring compliance with SignaturG

6. Language Declaration: Required when dealing with non-German speaking customers, confirming they understand the content

Suggested Schedules

1. Schedule A - Description of Services: Detailed description of services or activities covered by the release

2. Schedule B - Risk Disclosure: Comprehensive list of potential risks associated with the services or activities

3. Appendix 1 - Identity Verification: Copy of identity documents or verification forms

4. Appendix 2 - Insurance Information: Details of any relevant insurance coverage or requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok��˰� | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Sports and Recreation

Healthcare and Wellness

Tourism and Hospitality

Entertainment

Education and Training

Adventure Sports

Fitness Centers

Photography and Media

Event Management

Personal Services

Medical Services

Beauty and Spa Services

Relevant Teams

Legal

Risk Management

Compliance

Customer Service

Operations

Administration

Quality Assurance

Safety and Security

Front Desk

Document Control

Relevant Roles

Legal Counsel

Risk Manager

Compliance Officer

Customer Service Manager

Operations Director

Business Owner

Facility Manager

Safety Officer

Contract Administrator

General Manager

Customer Relations Manager

Quality Assurance Manager

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