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1. Special Servicing: Additional provisions for handling defaulted or problem loans, used when special servicing is part of the scope

2. Sub-Contracting: Terms for engaging sub-servicers, included when sub-contracting is permitted

3. Insurance Requirements: Specific insurance obligations, included for high-value or specialized portfolios

4. Business Continuity: Disaster recovery and business continuity requirements, important for large-scale servicing

5. Anti-Money Laundering Procedures: Detailed AML procedures, included when servicer has direct client contact

6. Multi-Currency Provisions: Special provisions for handling multiple currencies, used for international portfolios

7. Electronic Systems and Security: Requirements for IT systems and cybersecurity, important for digital servicing platforms

8. Performance Metrics: Specific KPIs and service levels, included when quantitative performance measurement is required

1. Schedule 1 - Services Description: Detailed description of all services to be provided, including procedures and timelines

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, calculation methods, and payment terms

3. Schedule 3 - Loan Portfolio: Description or list of loans being serviced

4. Schedule 4 - Reporting Templates: Format and content requirements for regular reports

5. Schedule 5 - Service Levels: Detailed performance metrics and service level requirements

6. Schedule 6 - Data Protection Requirements: Specific procedures for handling personal and sensitive data

7. Schedule 7 - Operating Procedures: Detailed procedures for day-to-day servicing activities

8. Appendix A - Key Personnel: List of key staff members and their responsibilities

9. Appendix B - Systems and Technology: Technical specifications for systems used in servicing

10. Appendix C - Required Regulatory Notices: Standard forms and notices required by Swiss regulations