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1. Parties: Identifies and defines the loan servicer, the lender/financial institution, and any other relevant parties
2. Background: Context of the agreement, including the nature of the loan portfolio to be serviced
3. Definitions: Comprehensive definitions of terms used throughout the agreement
4. Appointment and Scope: Formal appointment of the servicer and detailed scope of services
5. Servicer's Duties and Responsibilities: Comprehensive list of duties including payment processing, record keeping, borrower communication
6. Service Levels: Performance standards and metrics for service delivery
7. Fees and Expenses: Fee structure, payment terms, and reimbursable expenses
8. Representations and Warranties: Standard representations from both parties regarding capacity, authority, and compliance
9. Compliance Requirements: Obligations to comply with relevant laws, regulations, and banking practices
10. Reporting and Documentation: Required reports, documentation maintenance, and audit requirements
11. Default Management: Procedures for handling borrower defaults and collection processes
12. Term and Termination: Duration of agreement and termination provisions
13. Confidentiality and Data Protection: Protection of confidential information and data security requirements
14. Indemnification: Mutual indemnification provisions and liability limitations
15. Dispute Resolution: Procedures for resolving disputes between parties
16. General Provisions: Standard boilerplate clauses including notices, amendments, governing law
1. Islamic Banking Compliance: Required when servicing Islamic banking products, ensuring Shariah compliance
2. Technology Integration: Detailed provisions for technology integration when specific systems need to be used or connected
3. Business Continuity: Specific provisions for ensuring service continuity in case of disruptions
4. Sub-contracting: Terms governing the appointment and management of sub-contractors
5. Training Requirements: Specific requirements for staff training and certification if required
6. Marketing and Branding: Guidelines for use of brands and marketing materials if servicer interfaces with borrowers
7. Insurance Requirements: Specific insurance coverage requirements beyond standard provisions
1. Schedule 1 - Service Level Agreement: Detailed performance metrics, response times, and quality standards
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, charges, and payment calculations
3. Schedule 3 - Loan Portfolio Details: Description and characteristics of the loan portfolio being serviced
4. Schedule 4 - Operating Procedures: Detailed procedures for day-to-day operations and handling various scenarios
5. Schedule 5 - Reporting Requirements: Templates and specifications for required reports
6. Schedule 6 - Contact Details: Key contacts and escalation matrix for both parties
7. Schedule 7 - System Requirements: Technical specifications for systems and interfaces
8. Appendix A - Required Forms: Standard forms and templates to be used in servicing
9. Appendix B - Compliance Checklist: Checklist of regulatory and compliance requirements
10. Appendix C - Data Protection Standards: Specific requirements for data handling and protection
Banking
Financial Services
Microfinance
Islamic Banking
Consumer Lending
Corporate Banking
Asset Management
Financial Technology
Debt Collection
Real Estate Finance
Legal
Compliance
Operations
Risk Management
Credit Administration
Collections
Islamic Banking
Information Technology
Finance
Customer Service
Portfolio Management
Treasury
Data Protection
Audit
Relationship Management
Chief Operations Officer
Head of Loan Operations
Compliance Officer
Legal Counsel
Risk Manager
Portfolio Manager
Collection Manager
Credit Manager
Operations Manager
Relationship Manager
Islamic Banking Officer
Chief Technology Officer
Data Protection Officer
Financial Controller
Treasury Manager
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