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1. Parties: Identification and details of the service provider and the client
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the cleaning services to be provided
5. Term and Termination: Duration of the agreement and conditions for termination
6. Payment Terms: Service fees, payment schedule, and invoicing procedures
7. Service Provider's Obligations: Key responsibilities including staff, equipment, materials, and compliance with regulations
8. Client's Obligations: Access provisions, facilities to be provided, and cooperation requirements
9. Health and Safety: Compliance with workplace safety regulations and risk management procedures
10. Insurance and Liability: Insurance requirements and allocation of risks between parties
11. Confidentiality: Protection of confidential information and data protection compliance
12. Staff and Subcontractors: Requirements for personnel and rules regarding subcontracting
13. Quality Control: Service standards, monitoring, and reporting requirements
14. Governing Law and Jurisdiction: Application of German law and dispute resolution procedures
1. Key Holding Arrangements: Procedures for handling building keys or access cards, used when the service provider requires independent access
2. Specialized Cleaning Requirements: Additional provisions for special cleaning tasks or sensitive areas, included when specific expertise or procedures are needed
3. Equipment Storage: Terms for on-site storage of cleaning equipment and materials, included when storage space is provided
4. Environmental Requirements: Specific provisions for eco-friendly cleaning products and practices, included when environmental standards are important
5. Security Procedures: Special security protocols, included for high-security facilities or sensitive locations
6. Emergency Services: Provisions for emergency or out-of-hours cleaning services, included when 24/7 availability is required
7. Performance Bonds: Requirements for performance guarantees, included for high-value or critical service contracts
1. Schedule 1 - Service Specification: Detailed breakdown of cleaning tasks, frequencies, and quality standards
2. Schedule 2 - Pricing Schedule: Detailed pricing structure including regular services and additional charges
3. Schedule 3 - Premises Details: Floor plans, access points, and specific areas to be cleaned
4. Schedule 4 - Equipment and Materials: List of approved cleaning equipment and materials to be used
5. Schedule 5 - Key Performance Indicators: Specific performance metrics and measurement criteria
6. Schedule 6 - Staff Requirements: Qualification requirements, training standards, and uniform specifications
7. Appendix A - Health and Safety Procedures: Detailed safety protocols and risk assessments
8. Appendix B - Reporting Templates: Standard forms for service reports and quality assessments
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