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1. Service Levels: Include when specific performance metrics and remedies are required

2. Personnel Requirements: Include when services involve dedicated staff or on-site personnel

3. Compliance with Specific Regulations: Include for regulated industries or specific compliance requirements

4. Insurance: Include when specific insurance coverage is required for services

5. Audit Rights: Include when customer requires audit rights for regulatory or compliance purposes

6. Business Continuity: Include for critical services requiring disaster recovery plans

7. Exit Management: Include for complex services requiring detailed transition arrangements

8. Anti-Corruption and Ethics: Include for international services or when required by corporate policies

9. Subcontracting: Include when service provider may need to engage subcontractors

10. Non-Solicitation: Include to prevent hiring of each other's personnel

1. Schedule 1 - Service Descriptions: Detailed descriptions of specific services to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed service levels, measurement methods, and remedies

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structures, rates, and payment terms

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details

5. Schedule 5 - Contact Details and Escalation Procedure: Key contacts and communication protocols

6. Schedule 6 - Change Control Procedure: Process for implementing changes to services or terms

7. Appendix A - Form of Order: Template for ordering specific services under the agreement

8. Appendix B - Security Requirements: Detailed security protocols and requirements

9. Appendix C - Technical Requirements: Technical specifications and requirements

10. Appendix D - Approved Subcontractors: List of pre-approved subcontractors if applicable