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1. Change Management: Procedures for requesting and implementing service changes - include if service modifications are anticipated

2. Business Continuity: Disaster recovery and business continuity procedures - include for critical infrastructure clients

3. Compliance with Industry Standards: Specific industry compliance requirements - include for regulated industries

4. Third-Party Integration: Terms for integration with other security services - include if multiple vendors involved

5. Training and Documentation: Provider's obligations for training and documentation - include if customer requires operational knowledge transfer

6. Hardware Requirements: Specific hardware provisions and responsibilities - include if hardware is part of the service

7. Audit Rights: Customer's audit rights and procedures - include for regulated industries or upon customer request

1. Schedule 1: Technical Specifications: Detailed technical specifications of the firewall solution, including architecture and configurations

2. Schedule 2: Service Level Metrics: Detailed SLA metrics, measurement methods, and penalties for non-compliance

3. Schedule 3: Fee Schedule: Detailed breakdown of all fees, including base fees and variable charges

4. Schedule 4: Support Procedures: Detailed support procedures, contact information, and escalation matrices

5. Schedule 5: Security Policies: Specific security policies, procedures, and compliance requirements

6. Schedule 6: Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Appendix A: Incident Response Plan: Detailed procedures for handling security incidents and breaches

8. Appendix B: Technical Contact Details: List of technical contacts from both parties and their responsibilities