The Standard Master Services Agreement serves as the primary contractual framework for ongoing service relationships between providers and customers in Denmark. This document is typically used when parties anticipate a long-term business relationship involving multiple services or projects, each of which can be detailed in subsequent statements of work or service schedules. The agreement ensures compliance with Danish law, including the Danish Contracts Act, GDPR implementation requirements, and other relevant legislation. It provides comprehensive coverage of essential terms while maintaining flexibility to accommodate various service types and industry-specific needs. The document is designed to protect both parties' interests while facilitating efficient business operations and clear governance of the service relationship.
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Key Requirements PROMPT example:
Standard Master Services Agreement
I need a Standard Master Services Agreement under Danish law for an IT consulting company providing cloud migration services to financial institutions, with strong data protection clauses and specific provisions for financial sector compliance.
1. Parties: Identification of contracting parties including full legal names, company registration numbers (CVR numbers in Denmark), and registered addresses
2. Background: Context of the agreement, relationship between parties, and general purpose of the services arrangement
3. Definitions: Defined terms used throughout the agreement, ensuring consistent interpretation
4. Services: General description of services to be provided, service levels, and performance standards
5. Term and Termination: Duration of the agreement, renewal terms, and termination rights including notice periods
6. Fees and Payment: Pricing structure, payment terms, invoicing requirements, and late payment consequences in accordance with Danish Interest Act
7. Service Provider Obligations: Key responsibilities and commitments of the service provider, including compliance with laws and professional standards
8. Customer Obligations: Customer's responsibilities, including cooperation, access, and information provision
9. Data Protection: GDPR compliance measures, data processing terms, and data security requirements
10. Intellectual Property Rights: Ownership and licensing of IP, including pre-existing IP and newly created materials
11. Confidentiality: Protection of confidential information, permitted disclosures, and survival terms
12. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
13. Force Majeure: Events excusing performance and associated procedures
14. Governing Law and Jurisdiction: Danish law as governing law and jurisdiction of Danish courts
15. General Provisions: Standard boilerplate including assignment, severability, entire agreement, and amendments
1. Audit Rights: Include when services involve financial transactions, regulatory compliance, or critical data processing
2. Business Continuity: Include for critical services or when required by regulatory obligations
3. Security Requirements: Include when services involve IT systems, sensitive data, or physical security
4. Personnel Requirements: Include when services are delivered by specific key personnel or on-site staff
5. Compliance with Specific Regulations: Include when services are subject to industry-specific regulations
6. Service Credits: Include when specific service levels are critical and require financial incentives
7. Transition Services: Include when complex service transition in or out is required
8. Change Control: Include for long-term or complex services requiring formal change management
1. Schedule 1 - Services Description: Detailed description of services, deliverables, and technical requirements
2. Schedule 2 - Service Levels: Specific service levels, measurement criteria, and reporting requirements
3. Schedule 3 - Charges: Detailed pricing, rate cards, expenses, and payment milestones
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details
5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements
6. Schedule 6 - Key Personnel: Identification of key personnel and their roles
7. Appendix A - Change Request Form: Template for requesting and documenting changes to services
8. Appendix B - Service Report Template: Template for regular service reporting
9. Appendix C - Contact Details: Key contacts and escalation procedures for both parties
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Management Consulting
Financial Services
Healthcare
Manufacturing
Telecommunications
Business Process Outsourcing
Facilities Management
Engineering Services
Research and Development
Education and Training
Marketing and Advertising
Environmental Services
Relevant Teams
Legal
Procurement
Finance
Operations
Compliance
Risk Management
Commercial
Business Development
Sales
Executive Leadership
Information Technology
Service Delivery
Account Management
Relevant Roles
General Counsel
Legal Director
Contract Manager
Procurement Manager
Commercial Director
Chief Financial Officer
Operations Director
Compliance Officer
Risk Manager
Project Manager
Account Executive
Business Development Manager
Sales Director
Chief Executive Officer
Data Protection Officer
IT Director
Service Delivery Manager
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