tiktok成人版

Cloud Service Level Agreement for the United Kingdom

Cloud Service Level Agreement Template for England and Wales

A Cloud Service Level Agreement under English and Welsh law is a legally binding document that defines the specific terms of service between a cloud service provider and their customer. It establishes measurable service levels, performance metrics, and remedies for service failures. The agreement includes provisions for data protection compliance under UK GDPR, security requirements, service availability commitments, and support obligations. It sets out clear expectations for service delivery and provides mechanisms for service credits or other remedies when service levels are not met.

Your data doesn't train Genie's AI

You keep IP ownership聽of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Cloud Service Level Agreement

Let tiktok成人版's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a Cloud Service Level Agreement?

The Cloud Service Level Agreement is essential for organizations utilizing cloud computing services in England and Wales. It provides a framework for measuring and managing service quality, establishing clear performance metrics, and defining remedies for service failures. This document is particularly crucial given the increasing reliance on cloud services and the need to comply with UK data protection laws, including UK GDPR. It typically includes uptime guarantees, response times, data handling procedures, and support levels, while also addressing regulatory compliance requirements specific to the UK jurisdiction.

What sections should be included in a Cloud Service Level Agreement?

1. Parties: Identification of the service provider and customer

2. Background: Context of the agreement and relationship between parties

3. Definitions: Key terms used throughout the agreement

4. Service Description: Detailed description of cloud services provided

5. Service Levels: Specific performance metrics and standards

6. Service Credits: Compensation mechanism for service level failures

7. Support Services: Description of technical support provided

8. Security Requirements: Security measures and compliance requirements

What sections are optional to include in a Cloud Service Level Agreement?

1. Data Processing Terms: Additional terms required when personal data processing is involved under UK GDPR

2. Industry-Specific Compliance: Additional compliance requirements for regulated industries

3. Disaster Recovery: Detailed disaster recovery procedures for critical services

What schedules should be included in a Cloud Service Level Agreement?

1. Service Level Metrics: Detailed performance metrics and measurement methodologies

2. Technical Specifications: Detailed technical requirements and configurations

3. Pricing Schedule: Detailed pricing structure and service credits calculation

4. Security Policies: Detailed security protocols and requirements

5. Data Processing Agreement: Detailed terms for personal data processing if applicable

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

England and Wales

Cost

Free to use
Relevant legal definitions






































Clauses

































Industries

UK GDPR and Data Protection Act 2018: Primary data protection legislation in the UK that governs how personal data must be handled, processed, and protected in cloud services

Privacy and Electronic Communications Regulations (PECR): Specific rules for privacy in electronic communications, including requirements for cookies and electronic marketing

Consumer Rights Act 2015: Key legislation protecting consumer rights in the UK, particularly relevant if the cloud service is provided to individual consumers (B2C)

Consumer Contracts Regulations 2013: Regulations governing distance selling and online contracts with consumers, including cancellation rights and information requirements

Unfair Contract Terms Act 1977: Legislation controlling unfair terms in contracts, particularly relevant for limitation of liability clauses in SLAs

Electronic Commerce Regulations 2002: Regulations governing electronic commerce activities, including requirements for service provider information and commercial communications

Electronic Communications Act 2000: Legislation providing legal recognition of electronic signatures and supporting electronic commerce

Network and Information Systems Regulations 2018: Cybersecurity regulations requiring digital service providers to manage security risks and report major incidents

Financial Services and Markets Act 2000: Regulatory framework for financial services in the UK, relevant if the cloud service handles financial data or serves financial institutions

Common Law Contract Principles: Fundamental principles of English contract law including offer, acceptance, consideration, and intention to create legal relations

Misrepresentation Act 1967: Legislation dealing with false or misleading statements made during contract formation

International Data Transfer Requirements: Rules governing the transfer of personal data outside the UK, including adequacy decisions and Standard Contractual Clauses

Competition Act 1998: Legislation preventing anti-competitive practices and abuse of dominant market position in service provision

Enterprise Act 2002: Framework for merger control and market investigations, relevant for cloud service providers with significant market presence

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Standard Uptime Sla

An England & Wales agreement ensuring service availability, outlining performance metrics, monitoring, and compensation for technology services.

find out more

SLA Vendor

An England & Wales legal document outlining vendor service commitments, performance metrics, and remedies for service failures.

find out more

SLA Service Licence Agreement

An England & Wales contract detailing service and licensing terms for technology and managed services.

find out more

SLA Security Services

An England & Wales contract defining security service standards and compliance under the Private Security Industry Act 2001.

find out more

SLA Purchasing

An England & Wales legal document outlining service standards and accountability for provider relationships.

find out more

SLA Incident Response Time

An England & Wales agreement defining incident response times and consequences for service disruptions.

find out more

SLA In Engineering

An England & Wales contract outlining engineering service standards, performance metrics, and compliance obligations.

find out more

SLA Application

An England & Wales legal document outlining service standards and expectations for software application performance and support.

find out more

SLA Agreement

An England & Wales legal document outlining service standards and remedies for technology and outsourcing agreements.

find out more

Service Request Sla

An England & Wales legal document outlining service delivery standards and commitments for managing service requests.

find out more

Service Level Agreement Pricing

An England & Wales legal document detailing pricing and service terms for ongoing commercial service delivery agreements.

find out more

Service Level Agreement In Itil

An England & Wales legal document defining IT service standards and accountability between providers and customers.

find out more

Service Availability Agreement

An England & Wales agreement defining service availability, performance metrics, and remedies for critical business services.

find out more

Response And Resolution Sla

An England & Wales agreement detailing incident response and resolution standards for critical business operations.

find out more

SaaS Uptime Sla

An England & Wales legal document outlining service availability expectations and remedies for SaaS providers and customers.

find out more

Organisational Level Agreement

An England & Wales document formalizing internal service agreements and responsibilities between organizational departments.

find out more

Marketing Service Level Agreement

An England & Wales agreement defining marketing service standards, performance metrics, and compliance with advertising and data regulations.

find out more

Interdepartmental Sla

An England & Wales legal document defining service terms between government departments for operational clarity and accountability.

find out more

High Availability Sla

An England & Wales legal contract ensuring 99.9% system uptime for mission-critical environments, detailing metrics and compensation.

find out more

Business Level Agreement

A legal contract in England & Wales outlining terms for the lease of commercial property between parties.

find out more

SLA Consulting Services

An England and Wales-governed agreement defining performance standards and delivery terms for professional consulting services.

find out more

SLA In Software Engineering

An English law-governed agreement defining performance standards and service levels for software service delivery.

find out more

Contact Center Sla

A legally binding agreement under English and Welsh law defining service levels and performance metrics for contact center operations.

find out more

Customer Support Sla

A legally binding agreement under English and Welsh law defining service levels and support standards between a provider and their customers.

find out more

SLA In Sales

An English law-governed agreement setting performance standards and metrics for sales-related services between providers and customers.

find out more

Courier Service Level Agreement

A legal agreement under English and Welsh law defining the terms, conditions, and performance standards for courier and delivery services.

find out more

SLA For Software Development Project

An English law-governed agreement defining performance standards and service levels for software development projects.

find out more

SLA For Testing Projects

An England and Wales-governed SLA defining terms and metrics for software testing services.

find out more

SLA For Cleaning Services

A legally binding agreement under English and Welsh law defining the terms, conditions, and performance standards for professional cleaning services.

find out more

Marketing Agency Service Level Agreement

An English law agreement defining performance standards and deliverables for marketing agency services.

find out more

Service Level Agreement For IT Services

A legally binding agreement under English and Welsh law that defines IT service standards, performance metrics, and mutual obligations between service provider and client.

find out more

Supplier Service Level Agreement

A legal agreement under English and Welsh law that defines service levels, performance metrics, and remedies between a supplier and customer.

find out more

MSP Sla

A legal agreement under English and Welsh law defining service levels and standards between a managed service provider and client for IT services delivery.

find out more

Service Level Agreement Ict

An English law ICT Service Level Agreement defining service standards, performance metrics, and mutual obligations between ICT service providers and customers.

find out more

Service Level Agreement For Mobile Application

A legally binding agreement under English and Welsh law that defines performance metrics and service levels for mobile application services.

find out more

Infrastructure Sla

A legally binding agreement under English and Welsh law that defines performance standards and requirements for infrastructure services.

find out more

Training Service Level Agreement

A legal agreement under English and Welsh law that defines standards and obligations for training service delivery between providers and clients.

find out more

Security Service Level Agreement

A contract governed by English and Welsh law that defines performance standards and metrics for security services provision.

find out more

Data Warehouse Sla

An English law SLA governing data warehouse services, setting out performance metrics and service standards.

find out more

SLA Quality Assurance

A legally binding agreement under English and Welsh law defining quality assurance standards, metrics, and service levels between providers and clients.

find out more
See more related templates

骋别苍颈别鈥檚 Security Promise

Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; 骋别苍颈别鈥檚 AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it