A Complaint Letter For Sewer Blockage is a formal document used when property occupants experience issues with blocked sewers in England and Wales. It should be used when standard reporting procedures have not resulted in satisfactory resolution. The letter typically includes details of the incident, impact assessment, previous communications, and specific requests for resolution. It must comply with the Water Industry Act 1991 and related regulations, and may form the basis for further legal action if necessary.
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1. Personal Information: Account number, property address, contact details
2. Incident Details: Date, time, and nature of the sewer blockage
3. Impact Description: Details of damage, disruption, or inconvenience caused
4. Previous Communications: Reference to any prior contact with the water company
5. Specific Request: Clear statement of desired resolution or compensation
1. Photo Evidence: Include when visual evidence of damage exists
2. Cost Documentation: Include when claiming specific expenses or losses
3. Third Party Reports: Include when plumbers or other professionals have assessed the issue
1. Photographs: Visual evidence of blockage and damage
2. Professional Reports: Any specialist assessments or recommendations
3. Receipts: Documentation of expenses incurred
4. Previous Correspondence: Copies of relevant earlier communications
Relevant legal definitions
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