The Complaint To Hospital Letter Template is a essential tool for patients or their representatives in England and Wales who need to raise formal concerns about hospital care or services. It ensures compliance with the NHS Complaints Procedure and related regulations while providing a clear structure for presenting grievances. The template helps users include all necessary information, from personal details to specific incident descriptions, desired outcomes, and any supporting evidence. It's designed to facilitate efficient handling of complaints within the mandatory NHS timeframes and can be used for both NHS and private healthcare providers.
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1. Personal Details: Patient's full name, address, contact information, date of birth, and NHS number if known
2. Incident Details: Specific date, time, location, and department where the incident or care was received
3. Nature of Complaint: Clear and detailed description of what went wrong, including names of staff members involved if known
4. Previous Communications: Details of any previous contact about this issue, including dates and reference numbers
5. Desired Outcome: Clear statement of what you would like to happen as a result of your complaint
1. Witness Information: Details of any individuals who witnessed the incident, including their contact information if available
2. Supporting Documentation Reference: List and description of any documents attached to support the complaint
3. Power of Attorney Declaration: Details and declaration of authority to act on patient's behalf, if complaint is made by someone other than the patient
1. Medical Records: Copies of relevant medical documentation and records
2. Previous Correspondence: Copies of any previous letters, emails, or communications regarding the issue
3. Supporting Evidence: Any additional evidence such as photographs, witness statements, or other relevant documentation
4. Authorization Documents: Power of Attorney documentation or authorization forms if acting on behalf of the patient
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