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Customer Licence Agreement Template for England and Wales

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Key Requirements PROMPT example:

Customer Licence Agreement

"I need a Customer Licence Agreement for my SaaS platform that will launch in March 2025, with strong data protection clauses and the ability for customers to white-label our software for their own clients."

Document background
The Customer Licence Agreement is essential for businesses operating in England and Wales that provide products or services requiring controlled usage rights. This agreement is particularly relevant in today's digital economy, where software, content, and intellectual property licensing are increasingly common. It establishes clear boundaries for usage, protects intellectual property rights, ensures compliance with UK regulations, and provides both parties with legal certainty. The document typically includes detailed terms about usage scope, payment structures, support services, and termination conditions, while adhering to relevant UK legislation including consumer protection and data privacy laws.
Suggested Sections

1. Parties: Details of the licensor and licensee

2. Background: Context of the agreement and brief description of the licensed product/service

3. Definitions: Key terms used throughout the agreement

4. Grant of Licence: Scope and nature of the licence being granted

5. Licence Fees: Payment terms and conditions

6. IP Rights: Ownership and protection of intellectual property

7. Term and Termination: Duration and termination provisions

8. Governing Law: Jurisdiction and applicable law

Optional Sections

1. Service Levels: Additional provisions for software or service-based licenses, including performance metrics and support requirements

2. Data Protection: GDPR and Data Protection Act compliance provisions for handling personal data

3. Territory Restrictions: Geographical limitations and restrictions on the use of the licensed products/services

4. White Labelling: Provisions governing the rebranding and resale of licensed products/services

Suggested Schedules

1. Schedule 1 - Licensed Products: Detailed description and specifications of the licensed items or services

2. Schedule 2 - Pricing Schedule: Detailed pricing structure, payment terms, and any volume-based discounts

3. Schedule 3 - Technical Specifications: Technical requirements, compatibility specifications, and implementation details

4. Schedule 4 - Service Level Agreement: Detailed service levels, performance metrics, and support arrangements

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions































Clauses


































Industries

Contract Rights of Third Parties Act 1999: Core contract law that governs how third parties may enforce terms of a contract

Unfair Contract Terms Act 1977: Regulates unfair terms in contracts, particularly regarding exclusion and limitation clauses

Consumer Rights Act 2015: Primary consumer protection legislation for B2C contracts, covering quality of goods, services, and digital content

Copyright, Designs and Patents Act 1988: Primary legislation governing intellectual property rights including copyright protection

Trade Marks Act 1994: Governs the registration and protection of trademarks in the UK

Copyright and Rights in Databases Regulations 1997: Protects database rights and establishes sui generis protection for databases

UK GDPR: Post-Brexit data protection regulation governing the processing of personal data

Data Protection Act 2018: UK's implementation of data protection standards, working alongside UK GDPR

Privacy and Electronic Communications Regulations: Governs electronic communications, including marketing and cookies

Consumer Protection from Unfair Trading Regulations 2008: Prohibits unfair commercial practices between traders and consumers

Consumer Contracts Regulations 2013: Regulates distance selling and off-premises contracts with consumers

Electronic Commerce (EC Directive) Regulations 2002: Governs electronic commerce and online business activities

Electronic Communications Act 2000: Provides legal framework for electronic signatures and electronic communications

Competition Act 1998: Prohibits anti-competitive behavior and abuse of dominant market position

Enterprise Act 2002: Provides framework for competition law enforcement and consumer protection

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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