A Formal Letter On Shortage Of Water is a critical communication tool used when water supplies are significantly constrained in England and Wales. It is typically issued by water companies when drought conditions, infrastructure issues, or other circumstances necessitate water conservation measures. The letter must comply with the Water Industry Act 1991 and related regulations, providing clear information about the situation, implemented measures, and required actions from recipients. This document is particularly important for maintaining transparent communication with stakeholders and ensuring legal compliance during water shortage scenarios.
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1. Current Situation: Description of the water shortage situation and its severity, including reference to relevant data and measurements
2. Legal Basis: Reference to Water Industry Act 1991, Water Resources Act 1991, and other relevant legislation authorizing the measures
3. Impact Assessment: Details of affected areas, populations, and expected duration of the shortage situation
4. Implemented Measures: Specific actions being taken by the water company to address the shortage
5. Customer Instructions: Clear guidance on required actions from customers including any restrictions or conservation measures
6. Contact Information: Details for further information, emergency contacts, and customer support
1. Compensation Details: Information about customer compensation schemes when service levels fall below statutory minimums
2. Timeline for Resolution: Expected duration of measures and milestones for resolution when reliable estimates are available
3. Alternative Arrangements: Details of alternative water supply arrangements when emergency measures are being implemented
1. Map of Affected Areas: Visual representation of impacted regions and zones under restrictions
2. Detailed Restrictions Schedule: Comprehensive list of specific restrictions, exemptions, and their application
3. Emergency Contact Directory: Complete list of emergency contacts, procedures, and escalation protocols
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