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1. Parties: Identification of the evaluating entity and the service provider being evaluated
2. Background: Context of the service evaluation, including the services under review and evaluation purpose
3. Definitions: Key terms used throughout the agreement, including technical and evaluation-specific terminology
4. Scope of Evaluation: Detailed description of services, processes, or systems to be evaluated
5. Evaluation Methodology: Agreed approach, criteria, and metrics for conducting the evaluation
6. Duration and Timeline: Period of evaluation and key milestones
7. Parties' Obligations: Responsibilities of both evaluator and service provider during the evaluation process
8. Access and Information Rights: Rights of evaluator to access systems, documents, personnel, and facilities
9. Confidentiality: Protection of sensitive information accessed or created during evaluation
10. Deliverables: Expected outputs, including reports, presentations, and recommendations
11. Payment Terms: Fees, payment schedule, and related financial terms
12. Governing Law and Jurisdiction: Confirmation of Hong Kong law application and dispute resolution procedures
1. Data Protection: Required when evaluation involves processing personal data or sensitive information
2. Intellectual Property Rights: Needed when evaluation involves review of proprietary systems or creation of new IP
3. Third Party Involvement: Include when external consultants or specialists will be part of the evaluation process
4. Insurance Requirements: Required for high-risk evaluations or when mandated by regulatory requirements
5. Change Control: Include when evaluation scope or methodology might need adjustment during the process
6. Service Provider Staff: Needed when specific personnel must be available for the evaluation
7. Exit Provisions: Include for long-term or complex evaluations requiring specific termination procedures
1. Schedule 1 - Evaluation Criteria: Detailed breakdown of evaluation metrics, KPIs, and assessment criteria
2. Schedule 2 - Timeline and Milestones: Detailed project plan with specific dates and deliverables
3. Schedule 3 - Fee Schedule: Breakdown of costs, payment milestones, and any variable costs
4. Schedule 4 - Required Documentation: List of documents and information to be provided by the service provider
5. Schedule 5 - Evaluation Team: Details of key personnel involved in conducting the evaluation
6. Appendix A - Evaluation Templates: Standard forms and templates to be used during the evaluation
7. Appendix B - Reporting Format: Template and requirements for evaluation reports and presentations
Professional Services
Information Technology
Healthcare
Financial Services
Education
Manufacturing
Telecommunications
Hospitality
Retail
Logistics
Business Process Outsourcing
Consulting Services
Quality Assurance
Operations
Compliance
Procurement
Legal
Risk Management
Vendor Management
Internal Audit
Performance Management
Business Process
Contract Administration
Quality Assurance Manager
Operations Director
Compliance Officer
Service Delivery Manager
Performance Analyst
Procurement Manager
Contract Manager
Vendor Relations Manager
Business Process Manager
Audit Manager
Risk Assessment Officer
Chief Operations Officer
Service Quality Director
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