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1. Industry-Specific Standards: Additional evaluation criteria specific to particular industries or service types

2. Customer Feedback Integration: Methods for incorporating end-user feedback in service evaluation, relevant for customer-facing services

3. Technology Performance Metrics: Specific evaluation criteria for technology-based services or digital delivery

4. Environmental Compliance: Evaluation of environmental standards compliance, relevant for services with environmental impact

5. Cultural Sensitivity Assessment: Evaluation of compliance with local cultural norms and practices, particularly relevant for customer-facing services

6. Security Assessment: Evaluation of security measures, particularly relevant for services involving sensitive data or physical security

7. Innovation and Improvement Metrics: Assessment of continuous improvement and innovation initiatives, relevant for long-term service contracts

1. Schedule A - Performance Metrics Detail: Detailed breakdown of all performance indicators and measurement methodologies

2. Schedule B - Evaluation Forms: Standard forms and templates used in the evaluation process

3. Schedule C - Scoring Matrix: Detailed scoring criteria and weightage for different evaluation components

4. Schedule D - Compliance Checklist: Checklist of regulatory and contractual compliance requirements

5. Appendix 1 - Technical Standards: Specific technical standards and requirements applicable to the service

6. Appendix 2 - Reporting Templates: Standard templates for various reports required during evaluation

7. Appendix 3 - Improvement Plan Template: Template for documenting required improvements and action plans