The Sales Service Agreement is a crucial document used in Indonesian business operations when one party agrees to provide sales-related services to another. This agreement is particularly important in the Indonesian market, where business relationships must comply with specific local regulations including the Indonesian Civil Code, Trade Law, and Consumer Protection Law. The document typically covers essential elements such as service scope, performance metrics, payment terms, and compliance requirements, while addressing specific Indonesian market considerations such as local business practices and regulatory requirements. It's commonly used when establishing ongoing sales service relationships, outsourcing sales functions, or engaging third-party sales support services, and must be structured to ensure enforceability under Indonesian law.
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1. Parties: Identification and details of the service provider and customer, including registration numbers and authorized representatives
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the sales services to be provided
5. Term and Renewal: Duration of the agreement and renewal provisions
6. Payment Terms: Pricing, payment schedule, invoicing, and payment methods
7. Service Provider Obligations: Key responsibilities and commitments of the service provider
8. Customer Obligations: Key responsibilities and commitments of the customer
9. Performance Standards: Quality metrics and service level requirements
10. Intellectual Property Rights: Ownership and usage rights of intellectual property
11. Confidentiality: Protection of confidential information and trade secrets
12. Limitation of Liability: Scope and limits of parties' liabilities
13. Termination: Grounds and procedures for agreement termination
14. Dispute Resolution: Process for resolving disputes under Indonesian law
15. Governing Law: Confirmation of Indonesian law as governing law
16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Insurance: Insurance requirements when services involve significant risks or regulatory requirements
2. Force Majeure: Provisions for unforeseen circumstances, particularly relevant in long-term agreements
3. Data Protection: Required when personal data processing is involved in service delivery
4. Export Control: Necessary when services involve international trade or cross-border elements
5. Anti-Corruption: Required for compliance with Indonesian anti-corruption laws, especially in government-related contracts
6. Change Control: Procedures for managing changes to services, particularly in complex service arrangements
7. Service Credits: Compensation mechanism for service level failures in performance-critical agreements
8. Training and Support: Details of training and support services when part of the service offering
1. Service Description Schedule: Detailed specifications of services, deliverables, and performance metrics
2. Pricing Schedule: Detailed pricing structure, rates, and payment terms
3. Service Levels: Specific performance metrics, measurement methods, and remedies
4. Key Personnel: List of key personnel from both parties responsible for service delivery and management
5. Required Documentation: List of documents required for service delivery and compliance
6. Territory Schedule: Geographic areas covered by the agreement if services are location-specific
7. Technical Requirements: Technical specifications and requirements for service delivery
8. Compliance Requirements: Specific regulatory and compliance requirements under Indonesian law
Relevant legal definitions
Clauses
Relevant Industries
Retail
Manufacturing
Technology
Professional Services
Distribution
Consumer Goods
Industrial Equipment
Telecommunications
Financial Services
Healthcare
Energy
Automotive
E-commerce
Logistics
Relevant Teams
Legal
Sales
Commercial
Operations
Procurement
Finance
Compliance
Business Development
Account Management
Customer Success
Service Delivery
Risk Management
Contract Administration
Relevant Roles
Sales Director
Commercial Manager
Business Development Manager
Contract Manager
Legal Counsel
Procurement Manager
Operations Manager
Account Executive
Sales Operations Manager
Chief Commercial Officer
Regional Sales Manager
Compliance Officer
Finance Manager
Customer Success Manager
Service Delivery Manager
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