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White Label Service Agreement

White Label Service Agreement Template for Indonesia

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Key Requirements PROMPT example:

White Label Service Agreement

"I need a White Label Service Agreement for my Indonesian software company to provide our customer service platform to other businesses under their own brands, with implementation starting March 2025; the agreement should include strong IP protection clauses and detailed service level commitments."

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Document background
The White Label Service Agreement is a crucial commercial contract used when a business wants to provide its services under another company's brand name in the Indonesian market. This arrangement is particularly common in sectors such as technology, financial services, and professional services, where companies seek to leverage existing service capabilities while maintaining their market presence. The agreement must comply with Indonesian law, including the Civil Code (Kitab Undang-undang Hukum Perdata), Law No. 20 of 2016 on Marks and Geographical Indications, and relevant sector-specific regulations. It typically includes detailed provisions on service delivery, quality standards, intellectual property rights, branding requirements, commercial terms, and risk allocation. The document is essential for businesses looking to expand their service offerings without developing in-house capabilities or those seeking to monetize their existing service infrastructure through white label partnerships.
Suggested Sections

1. Parties: Identification of the service provider and the white label partner

2. Background: Context of the agreement and brief description of parties' business relationship

3. Definitions: Key terms used throughout the agreement

4. Appointment and Scope: Rights to white label and resell services, exclusivity provisions if any

5. White Labeling Rights and Obligations: Specific rights regarding rebranding, marketing, and distribution

6. Service Provider Obligations: Core obligations including service delivery, maintenance, and support

7. White Label Partner Obligations: Partner's responsibilities including marketing, minimum volumes if any

8. Intellectual Property Rights: IP ownership, licensing terms, and brand usage guidelines

9. Quality Control and Service Levels: Service level agreements, quality standards, and monitoring

10. Fees and Payment Terms: Pricing, payment schedule, and related financial terms

11. Term and Termination: Duration, renewal, and termination provisions

12. Confidentiality: Protection of confidential information and trade secrets

13. Warranties and Representations: Standard warranties and specific service guarantees

14. Liability and Indemnification: Risk allocation between parties

15. Force Majeure: Provisions for unforeseen circumstances and acts of God

16. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments

Optional Sections

1. Data Protection: Required if personal data processing is involved in service delivery

2. Transition Services: Include if specific provisions needed for service transition at start or end

3. Territory Restrictions: Include if services are limited to specific geographic areas

4. Change Control: Include for complex services requiring formal change management

5. Marketing and Promotion: Include if specific marketing obligations or restrictions apply

6. Training: Include if service provider must train partner's personnel

7. Disaster Recovery: Include for critical services requiring business continuity planning

8. Anti-Corruption: Include for high-value contracts or government-related services

9. Insurance: Include if specific insurance requirements apply

Suggested Schedules

1. Schedule 1 - Services Description: Detailed description of services to be provided

2. Schedule 2 - Service Levels: Specific service level metrics and measurement methodology

3. Schedule 3 - Fees and Charges: Detailed pricing structure and payment terms

4. Schedule 4 - Brand Guidelines: Specific requirements for use of brands and marks

5. Schedule 5 - Technical Requirements: Technical specifications and integration requirements

6. Schedule 6 - Support Services: Details of support and maintenance services

7. Schedule 7 - Change Request Form: Template for requesting and documenting changes

8. Appendix A - Contact Details: Key contacts for both parties

9. Appendix B - Approved Subcontractors: List of approved subcontractors if applicable

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions











































Clauses












































Relevant Industries

Information Technology

Financial Services

Telecommunications

Software and SaaS

Professional Services

Manufacturing

Consumer Goods

Healthcare

Education and Training

E-commerce

Digital Marketing

Relevant Teams

Legal

Operations

Commercial

Business Development

Product Development

Branding

Marketing

Compliance

Risk Management

Service Delivery

Technical Support

Customer Service

Finance

Relevant Roles

Chief Executive Officer

Chief Operating Officer

Chief Commercial Officer

Head of Legal

Commercial Director

Business Development Manager

Operations Manager

Legal Counsel

Contract Manager

Partnership Manager

Product Manager

Brand Manager

Service Delivery Manager

Compliance Officer

Risk Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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