The Customer Agreement serves as the primary contractual document governing the relationship between businesses and their customers in Ireland. It is essential for any business providing goods or services to customers, whether in a B2C or B2B context, where Irish law applies. This document needs to comply with the Consumer Protection Act 2007, Sale of Goods and Supply of Services Act 1980, and various EU regulations including GDPR. The agreement typically covers service/product specifications, pricing, payment terms, delivery conditions, warranties, and liability limitations. It's particularly crucial for businesses operating in regulated sectors or handling personal data, as it must incorporate specific compliance requirements while remaining clear and fair to consumers under Irish law.
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1. Parties: Identification of the business and customer, including full legal names and addresses
2. Background: Context of the agreement, nature of the business relationship, and purpose of the agreement
3. Definitions: Clear definitions of key terms used throughout the agreement
4. Services or Products: Detailed description of the services or products being provided
5. Pricing and Payment Terms: Costs, payment methods, payment schedules, and late payment consequences
6. Term and Termination: Duration of the agreement and conditions for termination
7. Customer Obligations: Customer responsibilities and commitments
8. Company Obligations: Company's commitments and service level agreements
9. Data Protection: GDPR compliance measures and data handling procedures
10. Limitation of Liability: Extent and limitations of company's liability
11. Governing Law: Specification of Irish law as governing law and jurisdiction
12. Entire Agreement: Integration clause confirming this document represents the complete agreement
1. Service Level Agreement: Detailed performance metrics and service standards - include for technical or ongoing services
2. Intellectual Property: IP rights and usage - include when digital products or content are involved
3. Insurance: Insurance requirements - include for high-risk services or products
4. Confidentiality: Confidentiality obligations - include when sensitive information is shared
5. Force Majeure: Provisions for unforeseen circumstances - include for long-term or critical services
6. Assignment: Rights to transfer the agreement - include for complex or high-value contracts
7. Dispute Resolution: Alternative dispute resolution procedures - include for high-value contracts
1. Schedule 1 - Service Description: Detailed specifications of services or products
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, including any tiered pricing or volume discounts
3. Schedule 3 - Service Levels: Specific performance metrics and service level commitments
4. Appendix A - Data Processing Agreement: GDPR-compliant data processing terms
5. Appendix B - Acceptable Use Policy: Guidelines for appropriate use of services or products
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