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Cleaning Service Level Agreement for India

Cleaning Service Level Agreement Template for India

A comprehensive legal agreement governed by Indian law that establishes the terms and conditions for professional cleaning services. The document outlines service specifications, performance standards, and operational requirements while ensuring compliance with Indian labor laws, environmental regulations, and safety standards. It includes detailed provisions for service delivery, quality metrics, staff requirements, equipment specifications, pricing structures, and dispute resolution mechanisms, all tailored to meet the specific requirements of the Indian business environment and legal framework.

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Cleaning Service Level Agreement

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What is a Cleaning Service Level Agreement?

The Cleaning Service Level Agreement serves as a crucial legal framework for establishing and managing professional cleaning services in India. This document is essential when engaging professional cleaning services for commercial, industrial, or institutional premises, ensuring clear definition of service standards, operational requirements, and performance metrics. It incorporates compliance with Indian regulations including labor laws, environmental standards, and safety requirements, while addressing specific needs of different facility types. The agreement typically includes comprehensive details about service scope, quality parameters, staff requirements, equipment specifications, and pricing structures, making it suitable for both large-scale facilities management operations and specialized cleaning services. The document is designed to protect both service providers and clients while ensuring transparent and measurable service delivery standards.

What sections should be included in a Cleaning Service Level Agreement?

1. Parties: Identification and details of the service provider and client

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of cleaning services to be provided

5. Term and Renewal: Duration of the agreement and renewal terms

6. Service Provider Obligations: Key responsibilities and commitments of the cleaning service provider

7. Client Obligations: Responsibilities and commitments of the client

8. Service Levels and Performance Standards: Specific metrics and standards for service quality

9. Staff and Training: Requirements for cleaning staff qualifications and training

10. Equipment and Materials: Specifications for cleaning equipment and materials to be used

11. Health and Safety: Health and safety protocols and compliance requirements

12. Pricing and Payment Terms: Fee structure, payment schedule, and related terms

13. Insurance and Liability: Insurance requirements and liability allocation

14. Confidentiality: Protection of confidential information

15. Termination: Conditions and process for agreement termination

16. Dispute Resolution: Process for resolving disputes between parties

17. Governing Law: Specification of Indian law as governing law

18. General Provisions: Standard boilerplate clauses including notices, amendments, etc.

What sections are optional to include in a Cleaning Service Level Agreement?

1. Environmental Standards: Additional environmental compliance and green cleaning requirements, used when client has specific environmental policies

2. Security Requirements: Special security protocols and clearances, used for sensitive locations like banks or government facilities

3. Specialized Cleaning Protocols: Special cleaning procedures for specific environments like healthcare facilities or food processing areas

4. Emergency Response: Procedures for handling emergency cleaning situations, relevant for 24/7 facilities or those requiring rapid response

5. Subcontracting: Terms governing use of subcontractors, included when subcontracting is permitted

6. Performance Bonds: Requirements for performance bonds or guarantees, used in high-value contracts

7. Client Assets: Terms for use and protection of client-provided equipment or facilities, included when client provides equipment or storage

8. Force Majeure: Extended force majeure provisions, particularly relevant post-COVID or for essential services

What schedules should be included in a Cleaning Service Level Agreement?

1. Schedule A - Service Specifications: Detailed breakdown of cleaning tasks, frequencies, and locations

2. Schedule B - Price Schedule: Detailed pricing structure including regular services and additional charges

3. Schedule C - Performance Metrics: Specific KPIs, measurement methods, and reporting requirements

4. Schedule D - Equipment and Materials List: Detailed list of approved cleaning equipment and materials

5. Schedule E - Staff Requirements: Specific staffing requirements, qualifications, and training standards

6. Schedule F - Site Rules and Procedures: Location-specific rules and operational procedures

7. Appendix 1 - Cleaning Checklist Templates: Standard forms for daily, weekly, and monthly cleaning checks

8. Appendix 2 - Incident Report Forms: Templates for reporting accidents, damage, or other incidents

9. Appendix 3 - Quality Inspection Forms: Forms for conducting and recording quality inspections

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

India

Cost

Free to use
Relevant legal definitions

















































Clauses









































Relevant Industries

Commercial Real Estate

Healthcare

Education

Retail

Hospitality

Manufacturing

Information Technology

Banking and Financial Services

Government and Public Sector

Industrial

Pharmaceutical

Food Processing

Transportation and Logistics

Corporate Offices

Relevant Teams

Facilities Management

Operations

Procurement

Legal

Administration

Health and Safety

Quality Assurance

Property Management

Contract Management

Maintenance

Risk Management

Compliance

Relevant Roles

Facilities Manager

Operations Manager

Procurement Manager

Property Manager

Contract Manager

Building Services Manager

Housekeeping Manager

Maintenance Supervisor

General Manager

Administrative Manager

HSE Manager

Quality Control Manager

Site Manager

Commercial Manager

Legal Counsel

Compliance Officer

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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