The Complaint Letter Missing Goods template is essential for businesses and consumers operating within Malaysia's legal framework who need to formally address issues of non-delivery or partially missing goods. This document is designed to comply with Malaysian consumer protection laws and commercial regulations, particularly the Consumer Protection Act 1999 and Sale of Goods Act 1957. It serves as a formal written record of the complaint, typically used after unsuccessful informal resolution attempts, and before considering legal action. The letter should detail the order specifics, clearly describe the missing items, and request specific remedial action, while maintaining a professional tone that encourages resolution. It's particularly relevant in today's e-commerce environment where remote purchases and deliveries are common, and can be used by both individual consumers and businesses facing issues with their orders.
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1. Sender's Details: Full name, address, contact information, and customer reference number if applicable
2. Recipient's Details: Company name, department, address, and any relevant reference numbers
3. Subject Line: Clear indication that this is a complaint regarding missing goods, including order reference number
4. Order Details: Specific information about the purchase including date, order number, payment method, and amount paid
5. Problem Description: Clear explanation of the missing goods issue, including expected and actual delivery dates
6. Impact Statement: Brief description of how this issue has affected you
7. Requested Resolution: Clear statement of what remedy you are seeking (replacement, refund, etc.)
8. Response Timeline: Specification of when you expect to receive a response
9. Closing: Professional closing statement and signature
1. Previous Communication Reference: Include if there have been prior attempts to resolve the issue, listing dates and methods of contact
2. Urgency Statement: Include if the missing goods are urgently needed or causing significant problems
3. Legal Rights Reference: Include if you want to reference specific consumer protection laws or rights
4. Alternative Contact Information: Include if you want to provide additional contact methods or preferred contact times
5. Goodwill Statement: Include if you want to emphasize your desire to maintain a good business relationship despite the issue
1. Purchase Receipt: Copy of original purchase receipt or order confirmation
2. Delivery Documentation: Any delivery notices, tracking information, or failed delivery attempts
3. Previous Correspondence: Copies of any previous emails, letters, or chat logs regarding the issue
4. Product Information: Details and images of the ordered items
5. Witness Statements: If applicable, statements from others who can verify the non-delivery
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Manufacturing
Wholesale Trade
Logistics and Transportation
Consumer Goods
Electronics
Fashion and Apparel
Food and Beverage
Industrial Supplies
Healthcare Products
Construction Materials
Relevant Teams
Customer Service
Legal
Operations
Procurement
Supply Chain
Quality Assurance
Claims Processing
Consumer Affairs
Order Fulfillment
Dispute Resolution
Compliance
Customer Experience
Relevant Roles
Customer Service Representative
Retail Manager
Procurement Officer
Supply Chain Manager
E-commerce Manager
Operations Manager
Consumer Rights Advocate
Legal Compliance Officer
Claims Handler
Customer Relations Manager
Logistics Coordinator
Quality Assurance Manager
Business Owner
Corporate Buyer
Consumer Affairs Officer
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