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A Complaint Letter to the Electricity Department is a formal document used when consumers or businesses need to register grievances about electricity-related issues in Malaysia. This document type is essential when informal channels of communication have not resolved the issue satisfactorily. The letter should be drafted in accordance with Malaysian administrative procedures and cite relevant sections of the Electricity Supply Act 1990 where applicable. It typically includes account details, nature of complaint, chronology of events, previous communication attempts, and specific requested actions. The document serves multiple purposes: officially registering the complaint, creating a paper trail for future reference, and initiating formal investigation or resolution processes with the electricity provider or regulatory authority.

1. Sender's Details: Full name, account number, complete address, and contact information of the complainant

2. Date: Current date of writing the letter

3. Recipient's Details: Name and address of the specific electricity department branch or officer

4. Subject Line: Clear and concise description of the complaint (e.g., 'Complaint Regarding Excessive Billing for Account No. XXXXX')

5. Salutation: Formal greeting to the appropriate authority

6. Opening Paragraph: Brief introduction identifying yourself and your customer status

7. Problem Description: Detailed explanation of the issue, including relevant dates, times, and specific incidents

8. Impact Statement: Description of how the issue has affected you or your property

9. Previous Communication: Details of any previous attempts to resolve the issue

10. Specific Request: Clear statement of what action you want the department to take

11. Closing: Professional closing statement with expectation of response

12. Signature: Your signature and typed name