The Electricity Meter Faulty Complaint Letter is a crucial document used in Malaysia when consumers need to formally report issues with their electricity meters to their service providers. This document is particularly important as it creates a formal record of the complaint and initiates the official process for meter inspection and potential rectification. The letter must comply with Malaysian legislation, particularly the Electricity Supply Act 1990 and the Energy Commission Act 2001, while following the specific requirements of utility providers like Tenaga Nasional Berhad (TNB). It should be used when consumers notice unusual meter readings, physical damage to meters, or unexplained increases in electricity bills that might indicate meter malfunction. The document typically includes account details, fault description, impact on billing, and specific requests for resolution, serving as a formal communication tool between consumers and utility providers.
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1. Sender's Details: Full name, account number, address, and contact information of the complainant
2. Recipient's Details: Name and address of the electricity provider's customer service department or relevant authority
3. Date: Current date of the letter
4. Subject Line: Clear indication that this is a complaint about a faulty electricity meter
5. Account Information: Electricity account number, meter number, and service address
6. Problem Description: Detailed explanation of the meter fault, including when it was first noticed and any visible issues
7. Impact Statement: Description of how the faulty meter has affected billing or service
8. Previous Actions Taken: Summary of any previous attempts to resolve the issue
9. Specific Request: Clear statement of what action you want the provider to take
10. Closing: Professional closing with signature and contact information
1. Reference to Previous Correspondence: Include if there have been previous communications about the issue
2. Witness Statement: Include if other residents or neighbors have witnessed the meter malfunction
3. Legal Rights Reference: Include references to relevant sections of the Electricity Supply Act 1990 if previous complaints were ignored
4. Deadline Request: Include a reasonable timeline for response if the matter is urgent
5. Carbon Copy (CC): Include if copying the letter to Energy Commission or other relevant authorities
1. Attachment A - Billing History: Copies of relevant electricity bills showing unusual patterns or discrepancies
2. Attachment B - Photographic Evidence: Photos of the faulty meter showing visible defects or unusual readings
3. Attachment C - Previous Correspondence: Copies of any previous communications with the electricity provider about the issue
4. Attachment D - Meter Reading Records: Personal records of meter readings if maintained
5. Attachment E - Expert Assessment: Any technical reports or assessments if an independent electrician has examined the meter
Authors
Relevant legal definitions
Clauses
Relevant Industries
Utilities
Energy
Consumer Services
Property Management
Residential Services
Building Management
Facility Management
Public Services
Relevant Teams
Customer Service
Technical Support
Operations
Compliance
Consumer Relations
Facilities Management
Quality Assurance
Dispute Resolution
Property Administration
Utility Services
Maintenance
Relevant Roles
Customer Service Representative
Utility Operations Manager
Consumer Relations Officer
Facilities Manager
Property Manager
Energy Compliance Officer
Technical Support Specialist
Meter Reading Supervisor
Consumer Rights Advocate
Building Services Manager
Residential Property Administrator
Energy Audit Manager
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