tiktok���˰�

The Water Supply Service Agreement is a crucial document used to establish and regulate the relationship between water service providers and consumers in Malaysia. This agreement is essential when establishing new water supply connections or formalizing existing arrangements, ensuring compliance with the Water Services Industry Act 2006 and state-specific regulations. The document encompasses detailed provisions for service delivery, quality standards, pricing, maintenance responsibilities, and dispute resolution mechanisms. It is designed to protect both service providers and consumers while ensuring sustainable and reliable water supply services in accordance with Malaysian federal and state requirements.

1. Parties: Identification of the water service provider and the customer, including their full legal names, registration numbers, and registered addresses

2. Background: Context of the agreement, including regulatory framework, licenses held by the service provider, and purpose of the agreement

3. Definitions and Interpretation: Detailed definitions of terms used in the agreement and rules for interpreting the agreement

4. Scope of Services: Detailed description of water supply services to be provided, including quality standards and supply specifications

5. Term and Renewal: Duration of the agreement and conditions for renewal or extension

6. Service Provider Obligations: Comprehensive list of provider's responsibilities including maintenance, water quality, pressure requirements, and emergency responses

7. Customer Obligations: Customer's responsibilities including payment, access provisions, and maintenance of internal plumbing systems

8. Charges and Payment Terms: Detailed fee structure, billing procedures, payment terms, and review mechanisms

9. Service Standards: Specific performance standards, quality parameters, and service levels to be maintained

10. Metering and Measurement: Requirements for water metering, reading procedures, and accuracy standards

11. Interruption of Supply: Procedures for planned and unplanned interruptions, notice requirements, and emergency provisions

12. Liability and Indemnity: Allocation of risks and responsibilities between parties

13. Force Majeure: Events constituting force majeure and their consequences

14. Termination: Grounds for termination, procedures, and consequences

15. Dispute Resolution: Procedures for resolving disputes including mediation and arbitration provisions

16. Governing Law: Specification of Malaysian law as governing law and relevant jurisdiction